CSS- SAAS

2 weeks ago

Noida, Uttar Pradesh, India Oracle Full time
Job Description

AboutOracle Customer Success Services

Who better to support Oracle...than Oracle

With over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Customer Success Serviceshelps themembrace the right technology to shape their future and achieve more.

When business continuity is crucial and you need mission-critical support, Oracle Customer Success Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack-from applications, middleware, and database to servers, storage, and network devices.

Oracle Customer Success Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues.

Customer Success Services-Oracle SAAS - Fusion HCM Functional Lead

Position Overview:

We are looking for Oracle Fusion HCM Functional Consultant with Overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HRMS/ERP domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad, Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required, our customers are spread across various countries. Must have good understanding of the following Oracle Cloud HCM version 12+ capabilities. We are looking for a Functional person who has real-time hands-on product and/or functional experience and/or worked with L3 level support and/or having equivalent knowledge.

- Position is for a functional Support Professional, preferably with implementation background in Oracle Cloud HCM Applications.
- Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on functional level and to ultimately drive complete and total resolution of each issue reported by customer.
- Position is for a Support Analyst with a background in Oracle SAAS Suite of products
- Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The key skills put to use on a daily basis are - high level of functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
- It an opportunity to work with Cloud and On Premise customers. This work includes:

- Work directly with Customers for

- Advising on complex use of Oracle products

- Resolving highly complex and mission-critical issues

- Serve as Situation Manager on highly sensitive issues

- Formal mentoring for promoting the functional and professional development of others

- Creation/review of Knowledge Articles

Qualifications:Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).

- Must have Skills

- Fusion HCM Functional Consultant (80% Functional + 20% Technical) with Overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HRMS domain experience in Oracle EBS

- Primary Module Skill Required

At least 1 to 2 Oracle Fusion HCM implementations or Support exposure with hands on experience in 3 to 4 HCM modules below. Preferably in Core HR, ORC and Compensation.

Fusion Core HR
ORC

Fusion Compensation.

Fusion Absence
Fusion Payroll
Fusion Time and Labor
Fusion Benefits

Fusion Talent Management.

Job Description

- Fusion HCM Functional Consultant (80% Functional + 20% Technical) with Overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HRMS domain experience in Oracle EBS.
- Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Functional consultant.
- Should have Strong HCM business processes knowledge and concepts.
- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCM
- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCM
- Technically Strong with Expert Skills in SQL, PLSQL, OTBI/ BIP reports, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, Integration and Personalization.
- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCM
- Strong problem solving skills.
- Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
- Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
- Strong team player so you leverage each other's strengths. You will be engaged in collaboration with peers within/across the teams often.
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.
- High flexibility so you remain agile in a fast changing business and organizational environment.
- Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
- Should have excellent communication, Project/stakeholder/team management skills and experience.
- Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

Career Level - IC4

  • CSS- SAAS

    2 weeks ago

    Noida, Uttar Pradesh, India Oracle Full time

    Job DescriptionAboutOracle Customer Success ServicesWho better to support Oracle...than OracleWith over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals,...

  • CSS- SAAS

    7 days ago

    Noida, Uttar Pradesh, India Oracle Full time

    Job DescriptionAboutOracle Customer Success ServicesWho better to support Oracle...than OracleWith over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals,...

  • Service Solution Architect

    3 weeks ago

    Noida, Uttar Pradesh, India Oracle Full time

    Job DescriptionCSS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts.CSS SSAs work closely with the CSS sales teams during sales opportunities with existing and new Oracle customers.As a Services Solution Architect, you will be responsible as the expert for solutioning and leading presales technical...

  • Product Designer

    2 weeks ago

    Noida, Uttar Pradesh, India Trackier Full time

    At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across...

  • Customer Success Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Trackier Full time

    At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across...

  • Customer Success Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Trackier Full time

    Job DescriptionAt Trackier, we&aposre building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of...

  • Customer Success Associate

    1 week ago

    Noida, Uttar Pradesh, India Trackier Full time

    At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across...

  • Customer Success

    1 week ago

    Noida, Uttar Pradesh, India Trackier Full time

    At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across...

  • Customer Success

    2 weeks ago

    Noida, Uttar Pradesh, India Trackier Full time

    At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across...

  • UI Software Engineer

    2 hours ago

    Noida, Uttar Pradesh, India HyrEzy Talent Solutions Full time

    About the Role :We are looking to hire an enthusiastic and motivated software engineer, should have multiple years of experience building SaaS applications leveraging Cloud. He / She will be a member of our software engineering team, working on exciting new products and solving complex business problems using cutting edge technology in big data, machine...

  • Technical Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time

    Hi Connections Teamware is hiring for Technical Support Engineering role Location: Noida NP:1month Experience:2-4years Interview mode:f2f interview At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment · Technical Support or implementation experience, supporting enterprise software solutions, ideally...

  • Technical Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time

    Hi Connections Teamware is hiring for Technical Support Engineering role Location: Noida NP:1month Experience:2-4years Interview mode:f2f interview At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment · Technical Support or implementation experience, supporting enterprise software solutions, ideally...

  • Technical Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time

    Hi ConnectionsTeamware is hiring for Technical Support Engineering roleLocation: NoidaNP:1monthExperience:2-4yearsInterview mode:f2f interviewAt least 2 years of progressive experience diagnosing and resolving problems in a complex software environment· Technical Support or implementation experience, supporting enterprise software solutions, ideally in a...

  • Application Support Professional

    7 days ago

    Noida, Uttar Pradesh, India VARITE INC Full time

    **Job Description:**We are seeking a skilled Application Support Professional to join our team at VARITE INC. As an Application Support Professional, you will be responsible for delivering exceptional customer service and technical support to our global clients.Main Responsibilities:Handle customer inquiries and resolve technical issues in a timely and...

  • Technical SEO and Web developer

    2 weeks ago

    Noida, Uttar Pradesh, India XEBO Full time

    Job Description: Technical SEO and Web DeveloperExperience: 3-4 YearsLocation: Noida (Hybrid Model)Xebo.ai is a SaaS based experience management platform. We are a multinational IT product-based firm whose vision is to be the best in class omnichannel platform providing customer experience, employee experience and market research to organizations and help...

  • Full Stack Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India CogniTensor Full time

    Job descriptionROLE: Full Stack DeveloperAbout the company:CogniTensor is a technology company that brings data to the heart of decision-making by using a SAAS business model. CogniTensor leverages its product, Deep Optics - an integrated MLOps environment - to implement AI/ML-driven products using research-based algorithms. Cognitensor hasimplemented...

  • PHP/Wordpress Developer

    3 weeks ago

    Noida, Uttar Pradesh, India Ebizon Full time

    EbizONis looking for a PHP Developer to join our WordPress team in our Noida office. The ideal candidate loves working with a variety of projects and people and should have extensive experience in implementations of mobile friendly websites. He/she should have a creative and thoughtful approach to requests and collaborate with the team. You must also possess...

  • PHP/Wordpress Developer

    2 weeks ago

    Noida, Uttar Pradesh, India Ebizon Full time

    EbizONis looking for a PHP Developer to join our WordPress team in our Noida office. The ideal candidate loves working with a variety of projects and people and should have extensive experience in implementations of mobile friendly websites. He/she should have a creative and thoughtful approach to requests and collaborate with the team. You must also possess...

  • Full Stack Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India CogniTensor Full time

    Job description ROLE: Full Stack Developer About the company: CogniTensor is a technology company that brings data to the heart of decision-making by using a SAAS business model. CogniTensor leverages its product, Deep Optics - an integrated MLOps environment - to implement AI/ML-driven products using research-based algorithms. Cognitensor has implemented...

  • Mirketa - Salesforce Architect - Lightning Design System

    2 weeks ago

    Noida, Uttar Pradesh, India Mirketa Software Pvt. Ltd. Full time

    Job Title : Salesforce ArchitectLocation : NoidaExperience : 8+ years.Job Description :- Manage and groom the Salesforce Technical Leads/ Associate Tech Leads- Set and enforce design standards, development standards, and operational standards to be followed by the technical team- Interface with client to understand functional and technical requirements-...