Senior Associate

4 days ago

Bengaluru, India Genpact Full time

Job Description

Inviting applications for the role of Senior Associate, Master Data Management

In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Vendor & Customer master data domain. This role will be reporting to the manager of MDM. The resource will be working with a cross functional team and will maintain, analyse, execute requests with utmost quality with eye for details with good experience in MDM- vendor & customer master. We are looking for some who should be open to work in any shift as per the business requirement.

Responsibilities

- Manage vendor master and customer master data and ensure smooth delivery of day-to-day work which is assigned (add / update / extend / deactivate).

- Highlight and take appropriate help from the Lead on SOP deviations or issues

- Take independent ownership of performance against all the assigned Master data processes and key categories such as hierarchies.

- Accountable for the quality and accuracy

- Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)

- Be responsible for maintaining the SLA of each period and the delivery performance

- Raise incident tickets to the relevant helpdesks when there is an issue

- Participate in idea generation and improvement activities

- Update /maintain the departmental procedures (SOP's) tools, and metrics for the master data team

- Identify gaps/missing information and coordinate with client stakeholders to fill those gaps

Qualifications we seek in you

Minimum Qualifications

- Any Graduate / Bachelor's degree (B. Com preferred)

- Good at communication, collaboration (verbal and written)

- Understanding of any ERP or relevant experience

- Hands on experience on MDM platforms (SAP, Reltio, Oracle, JDE, etc) would be added advantage.

Preferred qualifications

- Good communication skills

- Good understanding of Master Data Management activities across service lines and platforms.

- Basic understanding of Source-to-pay (S2P), Order-to-cash (O2C) and Record-to-report (R2R).

- Advanced use of MS Office (Excel, PowerPoint, Word)

- Ability to define & solve problems, Collect Data, Establish facts

- High Energy Level

- Work with business units and process experts to resolve master data issues

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