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Learning and Development

1 month ago

Delhi, Delhi, India Acme Services Full time
Hiring for Learning and Development for leading Beauty Cosmetic Company.

Location: Delhi NCR

CTC: 15 LPA

Roles and Responsibities

Has minimum 4+ yrs Learning and Development experience with Retail, Hospitality, Aviation, Freelancing

Knowledge about Soft Skill Training, Behavioural Training

knowledge of retail, service skills would be a definite advantage.

Basic computer skills (e.g., PowerPoint, Word, Excel)

Good communication skills, passion for beauty

Role will require consistent travel.

Job description :

Content delivery

 Implement training programs for retail staff & beauty consultants in the cluster

 Provide product knowledge, sales & service techniques by virtual sessions and onjob experiential trainings

 Collaborate with external brand partners/ trainers to organise product trainings for staff

 Ensured proper execution of Training practices and procedures related to New Hire and beauty advisor training

Staff evaluation and KPI performance

 Keep a tab on sales kpis – conversions, Average order value, UPT – draw training interventions accordingly.

 Evaluate staff , provide feedback to improve performance

 Monitor teams to check consumption of e- learning LMS content and assessments

Training reports :

 Maintain training records and reports to track staff trainings

 Update daily/ weekly/monthly reports

Training Content creation:

 Assist in creation of training content on category, product, service

 Collaborate with brand trainers to access content

Knowledge of trends & feedback:

 Stay updated on industry trends and beauty products

 Providing constant feedbacks to brand & operations teams on product performance,

assortment, trends etc