Learning and Development
1 week ago
Location: Delhi NCR
CTC: 15 LPA
Roles and Responsibities
Has minimum 4+ yrs Learning and Development experience with Retail, Hospitality, Aviation, Freelancing
Knowledge about Soft Skill Training, Behavioural Training
knowledge of retail, service skills would be a definite advantage.
Basic computer skills (e.g., PowerPoint, Word, Excel)
Good communication skills, passion for beauty
Role will require consistent travel.
Job description :
Content delivery
Implement training programs for retail staff & beauty consultants in the cluster
Provide product knowledge, sales & service techniques by virtual sessions and onjob experiential trainings
Collaborate with external brand partners/ trainers to organise product trainings for staff
Ensured proper execution of Training practices and procedures related to New Hire and beauty advisor training
Staff evaluation and KPI performance
Keep a tab on sales kpis – conversions, Average order value, UPT – draw training interventions accordingly.
Evaluate staff , provide feedback to improve performance
Monitor teams to check consumption of e- learning LMS content and assessments
Training reports :
Maintain training records and reports to track staff trainings
Update daily/ weekly/monthly reports
Training Content creation:
Assist in creation of training content on category, product, service
Collaborate with brand trainers to access content
Knowledge of trends & feedback:
Stay updated on industry trends and beauty products
Providing constant feedbacks to brand & operations teams on product performance,
assortment, trends etc
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