IT Software

DEPARTMENT: IT & Infrastructure

DESIGNATION: Executive

Experience: 3-4 Years

Location : Sasewadi Pune

Employment Type: Full-Time

Role Summary

We are seeking a proactive and skilled IT Software & Hardware Maintenance Executive to manage and support the organization's IT infrastructure. The role involves maintaining hardware systems, troubleshooting software issues, ensuring data security, and providing end-user support to enable smooth day-to-day operations across the company.

Key Responsibilities

1. Hardware Maintenance & Support

- Install, configure, and maintain desktops, laptops, printers, scanners, servers, and IT equipment.
- Perform preventive maintenance and troubleshoot hardware failures.
- Manage and track IT hardware inventory/assets.

2. Software Maintenance & Support

- Install, configure, and upgrade operating systems and application software.
- Troubleshoot and resolve user-level software issues.
- Coordinate with vendors for software updates, renewals, and license compliance.

3. Network & Security Management

- Monitor LAN, WAN, and Wi-Fi connectivity; troubleshoot connectivity issues.
- Ensure data security, antivirus updates, and firewall monitoring.
- Support backup management and disaster recovery processes.

4. User & System Support

- Provide first-level IT support to employees across departments.
- Set up new user accounts, email IDs, and access rights.
- Document recurring issues and prepare MIS reports for IT management.

5. Vendor Coordination

- Liaise with vendors for AMC (Annual Maintenance Contract) support.
- Coordinate procurement of IT hardware/software based on requirements.

Qualifications & Skills

- Bachelor's Degree / Diploma in Information Technology, Computer Science, or related field.
- 2–4 years of experience in IT support, hardware & software maintenance.
- Strong knowledge of Windows/Linux OS, MS Office, Outlook, and networking basics.
- Hands-on experience with hardware troubleshooting & software installations.
- Knowledge of IT security practices and backup solutions.
- Excellent problem-solving, communication, and coordination skills.

Preferred Certifications (Optional)

- CompTIA A+ / N+
- Microsoft Certified IT Professional (MCITP) / MCSA
- CCNA (for networking support)

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