Head of Service Management

4 weeks ago

Kochi, India Peoplefy Full time

Position: Sr General Manager (Service) Location: Kochi, KL Experience: 12+ Years of experience in automobile service operations, with at least 5 years in a leadership or department head role. Role Objective Lead the regional service operations across Kerala to ensure outstanding customer experience, operational excellence, and profitability. Key Responsibilities - Develop and implement business plans, budgets, and departmental objectives for the Service Division. - Ensure achievement of dealership service targets and maintain profitability through efficient cost management and service absorption. - Supervise, coach, and evaluate service department personnel; ensure top-level technical competency across all workshops. - Drive customer satisfaction and retention through proactive communication, complaint resolution, and follow-up systems. - Analyze performance reports, identify gaps, and execute corrective actions to improve workshop KPIs. - Maintain high standards in housekeeping, safety, and security; ensure proper maintenance of tools, equipment, and infrastructure. - Build a customer-centric culture and maintain strong relationships within the local industry and business community. - Implement HR practices related to recruitment, training, incentives, and retention of service staff.

  • Head of Service Management

    4 weeks ago

    Kochi, India Peoplefy Full time

    Position: Sr General Manager (Service)Location: Kochi, KLExperience: 12+ Years of experience in automobile service operations, with at least 5 years in a leadership or department head role.Role ObjectiveLead the regional service operations across Kerala to ensure outstanding customer experience, operational excellence, and profitability.Key...

  • Head of Service Management

    4 weeks ago

    Kochi, India Peoplefy Full time

    Position: Sr General Manager (Service)Location: Kochi, KLExperience: 12+ Years of experience in automobile service operations, with at least 5 years in a leadership or department head role.Role ObjectiveLead the regional service operations across Kerala to ensure outstanding customer experience, operational excellence, and profitability.Key...

  • Head of Service Management

    4 weeks ago

    Kochi, India Peoplefy Full time

    Position: Sr General Manager (Service)Location: Kochi, KLExperience: 12+ Years of experience in automobile service operations, with at least 5 years in a leadership or department head role.Role ObjectiveLead the regional service operations across Kerala to ensure outstanding customer experience, operational excellence, and profitability.Key...

  • Head of Service Management

    4 weeks ago

    Kochi, India Peoplefy Full time

    Position: Sr General Manager (Service) Location: Kochi, KL Experience: 12+ Years of experience in automobile service operations, with at least 5 years in a leadership or department head role. Role Objective Lead the regional service operations across Kerala to ensure outstanding customer experience, operational excellence, and profitability. Key...

  • Head of Service Management

    4 weeks ago

    India, Cochin / Kochi / Ernakulam Peoplefy Full time

    Job Description Position: Sr General Manager (Service) Location: Kochi, KL Experience: 12+ Years of experience in automobile service operations, with at least 5 years in a leadership or department head role. Role Objective Lead the regional service operations across Kerala to ensure outstanding customer experience, operational excellence, and profitability....

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