Operations Manager

Job Description Company Description JIITAKis a rising software development studio, committed to building sustainable and impactful digital solutions. Our talented team of architects, designers, managers, coordinators, and developers specializes in crafting custom, eco-conscious software tailored to client needs. In our pursuit of sustainability, we integrate these principles into every phase of our workflow, including planning, designing, and development processes. We firmly believe that digital solutions should align with and support the long-term health of our planet. About the Role We are seeking a highly organized and proactive Operations Manager to lead and optimize daily operations at JIITAK. You will play a central role in process design, cross-departmental coordination, and operational strategy, ensuring efficiency, compliance, and quality across all functions. This is an opportunity to lead with purpose- driving operational excellence while integrating sustainability into business practices. This role includes a three-month probation, with the potential for conversion to a permanent position based on performance evaluation. Key Responsibilities 1. Process & Compliance - Design, document, and implement Standard Operating Procedures (SOPs) across departments. - Regularly review and update SOPs to align with evolving business needs. - Train teams on SOPs and ensure compliance to minimize operational risk. 2. Sustainability & Governance - Integrate sustainable practices into daily operationswaste reduction, energy efficiency, and resource optimization. - Ensure compliance with environmental regulations and maintain relevant certifications. - Monitor sustainability KPIs and suggest areas for continuous improvement. 3. Administration & Vendor Management - Oversee day-to-day administrative operations, facilities, and records management. - Identify and manage vendors, negotiate contracts, and ensure quality, timeliness, and cost-effectiveness. - Conduct regular vendor performance evaluations and implement improvements as needed. 4. Sales Operations Coordination - Support the sales team by aligning operational processes with business objectives. - Streamline sales workflows to improve efficiency and client satisfaction. - Ensure operational readiness to meet client expectations and sustain high retention rates. 5. Finance & Budgeting - Develop and monitor operational budgets, ensuring financial alignment with company goals. - Collaborate with the accounting team for accurate expense tracking, cost analysis, and forecasting. - Identify cost-saving opportunities without compromising quality or performance. 6. Leadership & Team Development - Lead, mentor, and develop the operations team to build a culture of accountability and collaboration. - Resolve conflicts effectively and promote open communication. - Identify and address skill gaps through targeted training and professional development initiatives. 7. Stakeholder & Relationship Management - Maintain strong relationships with internal teams, vendors, and partners. - Proactively identify new stakeholders to support business expansion and operational efficiency. - Monitor stakeholder satisfaction and address feedback promptly to enhance engagement. Perks & Benefits: - Job Offer: Successful candidates can expect a salary of Rs. 7 to 8 lac per annum upon - conversion to a permanent employee. - Tools: A dedicated Apple MacBook (Apple silicon-based) will be provided during your - employment. - Performance based Bonus - Exposure: Get an opportunity to work with International teammates. - Amenities: Enjoy free snacks & beverages at the office. - Flexibility: Benefit from flexible work hours and an informal dress code. - Work Week: A 5-day workweek schedule