Specialist Client Services Project Manager, Actimize

3 weeks ago

Pune, Maharashtra, India Incontact Full time
Job Description

How will you make an impact

- Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment
- Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints, Build and manage client relationships
- Mentor staff with a hands-on approach and foster a learning and growth environment
- Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking
- Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues
- Handles customer escalation and provides corrective actions plan
- Maintain contact and communication with customer, internal team members, stake holders, and other participants to ensure on time completion of project delivery up to client expectations.
- Identify project priority conflicts and report any issues affecting overall project delivery
- Coordinate with various groups in NICE across locations to ensure success of the Program
- Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.
- Communicate program status to stake holders and executives
- Plan for project contingencies and anticipate variations that may affect resources, successful implementation

Have you got what it takes

- Minimum 9 years, hands-on, technology experience - A MUST
- Minimum 2 years project management experience for in the software/IT industry
- Fluent in English (writing and speaking)
- PMP or Prince2 certification
- BA degree or equivalent
- Proven experience managing several major projects involving diverse operations and technology groups
- Strong problem-solving skills
- Proven ability to negotiate and influence business decisions and directions
- Excellent organizational, customer service and people skills
- Excellent problem-solving skills
- Ability to meet deadlines
- Ability to travel up to 15% of the time

You will have an advantage if you also have:

- NICE Actimize experience - A PLUS
- Financial securities industry experience including Risk Management, Compliance, AML- HUGE PLUS
- Experience working with Waterfall/Agile methodologies
- Experience with Onsite and offshore delivery model

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