▷ [15h Left] Software Engineer

Job Category Ford Credit ServicesDegree Level Bachelor s Degree or equivalent Ford Credit - Salesforce Service Cloud EngineerRole Supports the building and enhancement of the CRM Service Cloud product line by solutioning and building Service cloud capabilities on Salesforce Works closely with the Product Managers and Anchors to build continuous technical improvement in the Product Line Collaborates with other Developers to reduce complexity within the Product Line utilizing out of the box capabilities whenever possible Delivers engineering excellence e g best practices and quality iteratively according the the vision of the Product Manager to meet customer needs Understand and execute the solution requested by the Product Anchor clarifying acceptance criteria and providing options avoiding customization whenever possible Innovate and operate with an iterative agile and user-centric perspective Contribute to the improved development structure technology and tools used within Ford Credit Responsibilities Responsibilities Technical expert who has experience building platforms underlying services for re-use and Service Cloud capabilities on Salesforce The candidate must have 1-3 years of IT experience strong technology background with excellent hands-on knowledge of Salesforce application Sales Cloud development Hands on experience- Account Contact Case Management Work Order Live chat CTI Knowledge Management and FSL Hands on experience in developing Flow LWC - Lightning Components Aura framework Trigger UI designing web-pages Hands on experience on LDS components and lightning app builder Strong experience working with Salesforce APIs Strong fundamentals in SFDC database with SOQL SOSL In depth understanding of SFDC Profiles Roles and Sharing Rules Validation Rules Tasks Workflow rules Triggers Process Builder etc Experience with the Salesforce com APEX data loader Salesforce com web services APIs Strong communication skills and ability to collaborate effectively in a geographically dispersed working environment Able to work independently Ability to adapt to time-critical deadlines and changing priorities in a fast-paced environment Ability to write interpret and critique technical specifications Preferred- Salesforce Platform Developer Salesforce Admin Service Cloud Ability to jump in and assist product team to resolve technical blockers Focus on delivering product value through resusable services and technologies that other product teams can leverage Create modular expandable and reusable components Attends team group ceremonies and contributes by providing options clarifying questions and speaking up to ensure the team is aligned Attends the Group Tech Council and provides feedback and support to accelerate software product delivery Curates and contributes to the teams standard process documentation Alerts supports the Product Anchor on areas of concern or complexity where attention and planning is needed Assess the technology feasibility of the product roadmap Employs and or champions Agile software processes culture best practices and techniques Communicates openly and frequently with the team by being responsive to in-person prompts Actively works to identify and remove mitigate risks and blockers to product dellivery Assesses the overall health of the product and prompts key decisions to move it forward Qualifications Skills Required 1-3 years experience with Service cloud Salesforce Certified Admin Service cloud or higher Experience provisioning Users Profiles Roles Experience using data loader and Bulk APIs Demonstrated ability to create flows modify objects create custom objects write Apex triggers and integrate API services using an IDE Demonstrated ability to drive development of highly technical technology services and capabilities Experience deployment using source control using change sets and CICD pipelines Demonstrated understanding of differing integration patterns Demonstrated understanding and ability to drive highly available and real time solutions Ability to collaborate with engineers designers and product managers Excellent communication skills with the ability to adapt your communication style to the audience Ability to work collaboratively and navigate complex decision making in a rapidly changing environment Skills Desired Experience deploying using Copado Experience with Marketing Cloud and or Service Cloud Certified Platform App Builder Developer I or Developer II