Senior Manager

Job Description Job Description Summary The Senior Manager M&S Renewals (EMEA & Growth Regions) will be responsible for leading the M&S Renewals operations across EMEA and Growth Markets. This role owns the end-to-end M&S Renewals lifecycle from quote generation to order booking, license fulfilment, and invoicing ensuring operational excellence, commercial compliance, and a best-in-class customer experience. The role requires strong commercial acumen, process discipline, and stakeholder management to drive regional renewal performance and enable revenue retention across diverse markets. Job Description Key Responsibilities: - Renewal Quoting & Execution - Own and manage the end-to-end M&S Renewals quoting process for EMEA and Growth Regions, ensuring quotes are accurate, timely, and aligned to contract and policy requirements. - Partner with regional Sales, Customer Success, and Finance teams to ensure pricing accuracy, entitlement validation, and commercial compliance. - Proactively manage the renewal pipeline, ensuring timely quote creation and engagement ahead of contract expiry. - Drive standardization and quality controls across quoting practices to minimize rework and improve turnaround times. - Downstream Order Management, License Fulfilment & Invoicing - Lead all post-quote activities, including Order Booking, License Fulfilment, and Invoicing, ensuring seamless transition from quote to cash. - Ensure compliance requirements across all downstream processes. - Drive resolution of operational bottlenecks or system issues impacting order flow, entitlement visibility, or customer satisfaction. - Revenue Retention & Regional Forecasting - Maintain full visibility of the EMEA & Growth Regions renewal book, ensuring consistent renewal forecasting and tracking of revenue performance. - Identify renewal risks, revenue leakage points, and process inefficiencies, driving timely intervention with regional stakeholders. - Provide regional insights and analytics to leadership on renewal trends, customer behaviour, and operational metrics. - Process Excellence & Governance - Implement and uphold standardized processes across quoting, order management, fulfilment, and invoicing. - Partner with global operations and IT teams to enhance system automation and ensure data integrity across CPQ, CRM, and ERP platforms. - Support internal audits and compliance reviews to ensure renewals adhere to corporate governance, pricing, and approval frameworks. - Lead continuous improvement initiatives to enhance efficiency, accuracy, and regional responsiveness. - Team Leadership & Stakeholder Collaboration - Lead a high-performing renewals team supporting EMEA and Growth Markets, fostering accountability, operational rigor, and customer focus. - Collaborate closely with Commercial Managers, Sales, Customer Success, and Finance teams to align on priorities and execution. - Provide coaching, development, and performance management to strengthen the renewals capability in the region. - Represent the region in global renewals leadership forums, driving consistency and sharing best practices. Qualifications & Experience - Bachelor's degree in Business, Finance, or related discipline; MBA preferred. - 10+ years of experience in Renewals, Sales Operations, or Commercial Deal Desk, with a focus on Maintenance & Support (M&S) portfolios. - Strong understanding of license entitlement management, order processing, and quote-to-cash operations. - Proven experience managing regional operations across EMEA or other diverse markets. - Proficiency in CPQ, CRM (Salesforce preferred), and ERP (SAP/Oracle) systems. - Strong analytical and stakeholder management skills, with the ability to operate effectively in a matrixed, global environment. - Demonstrated leadership skills with the ability to inspire teams, influence cross-functional stakeholders, and drive change in a matrixed organization. Additional Information Relocation Assistance Provided: Yes