Oracle Core DBA

Job Description As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Responsibilities RESPONSIBILITIES: - To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and mode. - Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards - Working towards, adopting, and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.) - Contributing to Knowledge Management content creation and maintenance - Working with development on product improvement programs as required - Operating within Oracle business processes and procedures. - Respond and resolve customer issues within Key Performance Indicator targets. - Maintaining product expertise within the team. - Developing and maintaining expertise around Database Security and general IT Security issues. - Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product. QUALIFICATIONS: Bachelor’s degree in Computer Science, Engineering or related technical field 10+ years of proven professional and technical experience in database, network or system administrator role. Excellent verbal and written skills in English. SKILLS & COMPETENCIES: Minimum technical skills: - Database Oracle architecture knowledge and administration - Thorough Oracle understanding of the Oracle database features and SQL Knowledge - Extensive hands on interaction with large Database management systems - Extensive knowledge and hands on experience working on RAC, ASM, Grid Infrastructure , High Availability, Backup and Recovery, RMAN, Performance Tuning and Networking concepts. - Operating system knowledge (Unix, Linux and/or Windows) - Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and Advanced Security Options) - - Desirable technical skills: - Expertise in Database Security concept of Audit/VPD/Database Vault/TDE and User Management - Experience with UTL_HTTP package along with SSL /TCPS and Network Encryption - Experience in Strong Authentication (including Enterprise User Security / Kerberos and CMU) - Understanding of Oracle Security Appliances AVDF (Audit Vault and Database Firewall) and OKV ( Oracle Key Vault) - Experience working with Oracle Enterprise Manager(OEM) - General UNIX/Linux concepts & Administration - OCI Foundation concepts - Personal competencies: Desire to learn, or expand knowledge, about Database Security and associated products Customer focus Structured Problem Recognition and Resolution Experience of contributing to a shared knowledge base Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations. Communication Planning and organizing Working globally Quality Team Working Results oriented