Apply in 3 Minutes: Assistant Manager

Job Description

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose be inspired by our higher calling of improving lives.

Be Alight act with integrity, be real and empower others.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Job Description

M1 - Assistant Manager

About the role

A Quality Manager is a professional responsible for overseeing and managing all aspects of quality assurance and quality control within the leave solutions process. The person would be responsible for coaching and development of his/ her team members and driving positive culture in his/ her team.

High-Level Responsibility Areas

- Oversee inspections, testing, and audits to identify and address defects. They also implement preventative measures to minimize future issues.
- Analyze quality data to identify trends and areas for improvement. Develop and implement solutions like corrective actions (fixing problems) and preventative actions (stopping problems before they occur)
- The role requires reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools & processes with key focus on org-directions.
- Relationship management with onshore TMs
- Create goals and performance plans for teams.
- Effectively partner with the support functions such as Quality, H.R, T&A, RM, TD
- Manage Span ranging from (15-20)
- Performance Management
- People Management (Team management, Coaching & Development, resource management etc.)
- Business Management Routines & Client calls
- Escalation Management
- Coaching/Performance mgmt./Training
- Info shares/Roundtables
- Analytics / Consulting
- Stakeholder Management

Formal Education- Graduate with minimum 7 years of relevant experience post graduation (aggregate marks of >=45% ( No Gaps / Failure throughout Graduation)

Knowledge & Experience-

- Minimum 8 years of overall work experience (full time). 8-10 years of experience range is preferred.
- Experience in Call Audits is mandatory
- Should have substantial experience in domain
- People management experience of more than 3 years is preferred
- Proven ability to prioritize, develop and manage resource needs across clients

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [Confidential Information].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Role:Quality Manager / Supervisor

Industry Type:IT Services & Consulting

Department:Quality Assurance

Employment Type:Full Time, Permanent

Role Category:Business Process Quality

Education

UG:Any Graduate