It Asset

3 days ago

Bangalore Karnataka, India NR Consulting Full time

Title IT Asset Location Bangalore Physically work on handling IT Asset inventory IT Hardware Application and Workstation troubleshooting Hands-on experience in MTR solutions AV device handling and basic troubleshooting Experience in Windows MAC OS Good communication skills with the ability to converse comfortably with Senior Leaders VIPs To provide support for on-call escalations and do root cause analysis of the given issue To independently resolve tickets within the agreed SLA of ticket volume and time To adhere to quality standards regulatory requirements and company policies Work on value-adding activities such as Knowledge base update and management Training freshers coaching analysts To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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