Senior Support Analyst

We re looking for an exceedingly talented Senior Support Analyst to work as part of the Risk Intelligence Engineering Support team As a Senior Support Analyst in the team you ll be responsible for the technical direction of our Risk Products ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation You ll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products This role includes participation in an on-call rotation to support critical production systems outside of regular business hours Candidates should be prepared to respond to incidents troubleshoot issues and coordinate with relevant teams to ensure service continuity and minimal downtime Mentoring members of the team also forms a crucial part of the role working alongside the team management to ensure that the team has the capabilities it needs to deliver Main Responsibilities Accountabilities Review analyse and modify software systems as needed acting as Senior Support Analyst Determining project requirements and developing work schedules for the team Analysing existing operations and scheduling training sessions and meetings to discuss improvements Produce scripts scripting to integrate with team s automated process and tooling for build deploy is an added advantage Lead groups of engineers and management to coordinate and deliver larger developments Collaborate with users and other IT teams to maintain develop and deploy the best solutions Establish technology standards with the team and other development managers Create review and maintain all required technical documentation to ensure supportability and reuse Review work of peers and more junior developers Collaborate with other stakeholders like SRE Dev teams and provide timely support to fix the issues Assist with improvements to prevent problems including problem resolution workflow Actively participate in team and status meetings providing timely status updates for areas of individual responsibilities within projects to supervisor Key Relationships Developers Managers Product Business Analysts Agile team members Essential Skills Experience Required 6-8 Years of experience leading technical support teams Excellent technical diagnostic and troubleshooting skills Proven experience with Java based Application Support environment Experience in Java J2EE development support projects Working experience with Release process and CI CD pipelines Understanding of software development lifecycle related infrastructure issue tracking version control continuous integration is an added advantage Knowledge of the Java language and underlying JVM is desirable Knowledge of AWS Cloud Technologies is an added advantage Self-starter - does what it takes to get the job done Excellent communication skills verbal and written Skill for writing clean readable code and reusable Java libraries is desirable Proficient in using source code management tools such as Git Experienced in a formal agile software development lifecycle Experience in using Jira Confluence ServiceNow AWS Cloud GitLab Pipeline EKS Nice to have Exposure to Python and experience working in polyglot environments This helps in cross-functional collaboration and system-level design across diverse tech stacks Education Certifications A good relevant degree is desirable but experience and the right approach to work are just as meaningful Benefits We are looking for intellectually curious people passionate about the bigger picture of how technology industry is evolving ready to ask difficult questions and deal with complicated scenarios If you are creative and a problem solver this is the place to be as will be supporting you to fast-forward your career We enhance each employee s potential through personal development through a wide range of learning tools both formal and informal LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs Proud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video Career Stage Senior Associate London Stock Exchange Group LSEG Information Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice