EUC Engineer

Job Title: EUC Engineer (IMAC Implementation) Location: Pune Contract: 1-year (possible extension) Work Type: On-site Experience Level: 1yr Immediate joiner Role Overview: The EUC Engineer will execute and support IMAC (Install, Move, Add, Change) activities across end-user devices, ensuring smooth deployment, relocation, and configuration of IT assets, while adhering to IT standards and SLAs. Key Responsibilities: - Execute IMAC activities for desktops, laptops, printers, peripherals, and other end-user computing devices. - Perform hardware/software installations, upgrades, and configurations per IT policies. - Manage asset tagging, inventory updates, and documentation. - Support device rollouts, refresh projects, and user relocations. - Ensure data backup, migration, and recovery during system moves. - Troubleshoot hardware and OS-level issues; escalate complex problems. - Coordinate with Service Desk, Network, and Infrastructure teams. - Maintain SLA compliance for IMAC requests and ITSM closure. - Support user onboarding/offboarding from a device perspective. - Prepare and maintain SOPs, checklists, and technical documentation. Required Skills & Competencies: - Strong EUC knowledge: Windows OS, Microsoft 365, Active Directory, SCCM/Intune. - Hardware setup, reimaging, and device provisioning experience. - Familiarity with ticketing systems (ServiceNow, Remedy, BMC Helix). - Basic networking knowledge (LAN/Wi-Fi, IP, DNS, DHCP troubleshooting). - Hands-on experience with remote support tools (RDP, TeamViewer, AnyDesk). - Excellent documentation, reporting, communication, and customer service skills. Preferred Qualifications: - Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator Associate. - Experience with large-scale enterprise IMAC deployments. - Knowledge of asset management and lifecycle tracking tools. - Exposure to endpoint security tools (BitLocker, antivirus solutions). Education: Bachelor's Degree or Diploma in Computer Science, IT, or related field.