General Insurance

3 weeks ago


Bangalore Karnataka, India R3 Consultant Full time

General Insurance - - Team Lead - Insurance Operations Job Title Team Lead - Insurance Operations Location Bangalore Open Positions 7 Budget Up to Rs 9 LPA Shift Night Shift Mandatory Job Type Individual Contributor IC Role Job Summary We are seeking dynamic and experienced professionals for the position of Team Lead in Insurance Operations The ideal candidate will have a minimum of 5 years of overall experience with at least 2 years in a team handling role preferably within General Insurance or Commercial Insurance domains This role demands strong leadership process orientation and stakeholder management skills Key Responsibilities - Lead and manage a team of insurance professionals to meet operational targets and service level agreements - Drive team performance through daily monitoring coaching and performance reviews - Ensure timely and accurate processing of insurance transactions related to General or Commercial Insurance - Act as a point of escalation for complex issues and provide appropriate resolutions - Collaborate with cross-functional teams and support process improvement initiatives - Prepare and analyze reports to monitor team metrics and productivity - Maintain high levels of quality and compliance with process and regulatory requirements - Coordinate shift planning team allocation and ensure coverage during night operations Required Skills Qualifications - Minimum 5 years of overall experience with 2 years in a team handling capacity mandatory - Strong domain knowledge and hands-on experience in General Insurance or Commercial Insurance mandatory - Excellent communication analytical and problem-solving skills - Comfortable working in night shifts - Ability to work independently in an Individual Contributor IC capacity while also managing a team - Strong stakeholder management and reporting skills Preferred Qualifications - Bachelor s degree in any discipline - Experience in BPO KPO Shared Services environments will be an added advantage If you are a proactive leader with deep insurance domain expertise and a passion for excellence we d love to hear from you


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