Network Engineer Team Lead

1 week ago

Noida, India GEDU Services Full time

Duties and Responsibilities:

- Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs).
- Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes.
- Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation.
- Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems.
- Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity.
- Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner.
- Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness.
- Manage Develop & Deliver all Software/Tool/ technology and IT Infra Projects as per business needs

Required Skills and Qualifications:

- Excellent understanding of the Scrum and Agile Software Development Methodologies using tools like Atlassian JIRA/Confluence and Azure etc.
- Proficient with MS Office Suite ( Specially MS xlsx, MS Doc and MS ppt, Visio)
- Good decision-making considering the criticality of needs and trade-offs.
- Practical experience with product development management.
- Strong knowledge of Intune. Entra ID, Office 365.
- Ability to prioritise the ITSM process.
- Excellent understanding of the principles of End user-Support
- Excellent communication, both written and spoken, for collaborating with different teams
- Work well in small and huge teams
- Knowledge of design IT & IS guidelines.
- Technical background with knowledge of hardware/Software and SAS Application support
- Good organizational skills
- Creative and innovative thinking
- Passionate about providing intuitive and excellent user experience.
- Good team player
- Prior experience of working with Global clients

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