Chat Process Associate

3 weeks ago

Mumbai, India First source Full time

Job Description We are seeking a Chat Process Associate to join our dynamic team in India. The ideal candidate will engage with customers through chat, providing them with exceptional support and solutions to their inquiries. This role is perfect for individuals looking to start their career in customer service and develop their skills in a supportive environment. RESPONSIBILITIES - Respond to customer inquiries via chat in a timely and professional manner. - Provide accurate information and solutions to customer issues and queries. - Maintain high levels of customer satisfaction through effective communication and support. - Collaborate with team members to resolve complex issues and improve service delivery. - Document customer interactions and feedback for continuous improvement. SKILLS AND QUALIFICATIONS - Excellent written communication skills in English. - Strong problem-solving abilities. - Proficiency in using chat support software and tools. - Basic understanding of customer service principles. - Ability to work in a fast-paced environment and handle multiple chats simultaneously. - Strong attention to detail and accuracy in responses. - Familiarity with CRM systems is a plus.

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