Cloud Engineer

Job Title Private Cloud Engineer - Morpheus Job Summary We are looking for an Engineer with experience with Cloud Management Portal to join our dynamic IT team In this role you will provide technical support to customers and assist with Morpheus Cloud Management portal installation configuration and maintenance The Morpheus Administrator should be familiar with the fundamentals of server virtualization public and private cloud concepts scripting automation and orchestration with an emphasis on optimizing hybrid IT infrastructure Working with cutting-edge technologies will provide you the chance to learn important skills in automation cloud engineering and customer support Key Responsibilities Manage Administer and Troubleshoot VM KVM Linux Guest OS Manage Administer and troubleshoot SQL DB issues Handle Manage and troubleshoot Morpheus APP and DB cluster Manage Internal External Load Balancer Handle different Morpheus Architectures Single 3node and Active Passive and other architectures Engage with customers through various communication channels to provide technical guidance and troubleshoot Morpheus-related issues including Upgrades a MySQL b RabbitMQ c Elasticsearch Gather technical and business requirements from customers and partners to understand their needs and align company deliverables accordingly Remain up-to-date on Morpheus and ecosystem technologies adhering to company methods and procedures Provide third-level troubleshooting support analyzing and resolving complex technical problems Support and contribute to the implementation of enterprise-scale solutions using emerging platforms and technologies Deliver excellent customer service responding to customer cases promptly and effectively Contribute to ad hoc advisory tasks occasional QA input and pre-sales proof-of-concept POC support Collaborate with cross-functional teams to ensure successful project outcomes customer satisfaction and Knowledge Trasfer Qualifications Basic understanding of technical architectures and the ability to logically troubleshoot environments Familiarity with core compute storage virtualization and networking concepts and devices Experience or knowledge of public cloud technologies such as AWS Azure or GCP is a plus Experience or knowledge of private cloud technologies such as VMware Openstack or Hyper-V is a plus Hands-on experience with virtualization technologies containers configuration management infrastructure-as-code IaC tools like Terraform and IT service management ITSM tools Strong verbal communication skills comfortable with presenting and speaking in front of an audience Excellent listening and information-gathering skills with the ability to document customer requirements accurately Basic programming knowledge and experience with scripting languages like Python Git Bash Ansible or PowerShell is a plus Self-motivated and able to thrive in a fast-paced results-oriented environment Ability to work well in a team collaborating with users sponsors and stakeholders to address evolving needs Qualifications Proven experience with Morpheus AWS or Azure A thorough understanding of cloud computing principles and best practices Basic programming knowledge and experience with scripting languages such as Python Git Bash Ansible and PowerShell is advantageous Understanding of infrastructure as code IaC concepts and tools core compute storage virtualization and networking concepts and devices Understanding of cloud-based security protocols and best practices Excellent problem-solving and logical troubleshooting skills Effective verbal communication and collaboration skills Demonstrates excellent listening and information gathering skills as well as the ability to accurately document customer requirements Knowledge of the ITIL Framework including incident service request change and problem management Self-motivated and able to thrive in a fast-paced results-driven environment Able to work in a 24x7x365 environment with a rotating shift Certifications ITIL VCP Any Cloud certification