Sr. Site Reliability Engineer T500-20179

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Key Responsibilities: - Execute on the Incident, Change Management, Problem Management processes - Building and supporting a reliable application suite for the environment in order to meet the development and maintenance requirements of systems/platforms. - Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming - Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning - Constantly working to improve and implement automation of applications tasks - Providing technical support for systems/platforms according to application SLA's. - Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management. - Strong Troubleshooting ability required - Leads calls or contributes in a logical fashion - Focus on resolving issues before they become incidents - Identify and articulate severity of impacts using provided monitoring tools and escalate as needed - Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms - Perform root cause analysis to quickly recover from service interruptions, and to prevent - recurring problems - Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved - Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps - Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures - Design and document enterprise standards and procedures Minimum Qualifications: - Bachelor’s degree or industry certification in an applicable IT field, in addition to 3 years - applicable experience in the design/administration/support of one or more platforms or - Bachelor's degree in an IT field, in addition to two years applicable experience in the - Design / administration / support of one or more platforms - 3+ years of experience as a Systems Engineer or Site Reliability Engineer - 3+ years of experience with ops automation using a scripting language such as Python or Ansible- Must Have with either one - Site Reliability Engineering: Knowledge of the theories and methodologies of reliability - engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site Environment. - Performance Measurement and Tuning: Knowledge of system performance, testing and - programming; ability to monitor, measure, and optimize system performance and network communication. - CI/CD- (Must Have) Pipeline: Knowledge of concepts, values and tools applied in building Continuous - Integration (CI), Continuous Delivery and Continuous Deployment (CD) pipeline; ability to design, build, implement and maintain CI/CD pipelines to achieve the automation of software delivery process. - Kubernetes and AWS- Must - Docker (Good to have) - Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate andimprove release management practices and tools - Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications. - Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products. - Agile Development: Knowledge of agile methodologies and the agile development lifecycle ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications. - Embraces diverse people, thinking and styles Preferred Qualifications: - Master’s degree in Computer Science, Information Technology or related field is preferred - Experience and exposure to VMWare VDI implementations a huge plus - Experience with Dynatrace APM and synthetic monitoring - Experience with airline applications and infrastructure technology is a plus