HCL Tech Interview – Experienced Voice for banking sector
3 weeks ago
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation: Customer Support
Process: Inbound Calling. * No sales or upselling or cross selling. *
Experience: 1 to 3 Yrs in Voice process
Proper documents must be available for all the companies worked before (offer letter, payslip, reliving letter etc.,)
Shift: ROTATIONAL SHIFT
Mode of interview: Walkin
Date: 10th to 12th Mar Feb
Timing: 12:00 PM to 3:00 PM
Contact HR: Deepthi Sai
Email for Queries: deepthisai.a@hcltech.com
Work Location: Chennai-Ambattur
Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 60005
Responsibilities
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
Excellent communication skills both verbal and written Mandatory.
A problem solving mind-set.
The ability to multi task
Able to work well as an individual and as part of a team
Perks:
Cab facility is Available (Home pickup & Drop)
5 Days working
Immediate joiners required.
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