It Support Executive

4 weeks ago

Jammu, Jammu and Kashmir, India Ladybird Web Solution Pvt Ltd Full time

Overview We are looking for professionals who want to work for a support team If you re a motivated self-starter possess strong customer service and technical problem-solving skills and will not rest until a problem is solved you could be the hero we re looking for You will work on Faveo Helpdesk Who are we looking for Experience Fresher to 1 year of experience Work with the team to obtain an in-depth understanding of the product Fluency in English An affinity for offering excellent customer service Positive and resilient attitude Great teamwork skills Should be open to work in Night shifts at home currently we don t have night shifts Background in IT is a big plus Responsibilities You will deliver Tier I technical support for customers and escalate critical issues to Tier II support Providing accurate valid and complete information by using the right tools methods and processes Ensuring a high level of customer service and a positive experience Supporting your colleagues with peer learning and being open to feedback from others You will work with customer using Faveo Helpdesk Education Bachelor s Required You are invited to send us your complete resume Attach previous work or portfolio or project details Do go over our company website www faveohelpdesk com before applying Tell us what do you know about help desk industry Ethical Code We are an equal opportunity employer and value diversity We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status Job Types Full-time Fresher Pay 10 000 00 - 22 000 00 per month Benefits Food provided Health insurance Paid sick time Paid time off Provident Fund Shift Evening shift Morning shift Night shift Rotational shift UK shift US shift Work Days Weekend availability Experience Customer support 1 year Required Location Jammu Jammu and Kashmir Preferred Shift availability Night Shift Preferred Work Location In person

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