Non Voice Process Executive Ascent to Process Analyst

2 weeks ago

Chennai, India GS Infotech Full time

Non Voice Process Executive Ascent to Process Analyst Job Description Experience/: 3/+ yrs Salary/: Based on Previous Experience Education/: Any Basic Graduation What You will do/: Oversee Digital Channels/: You will interact with a large number of consumer requests, grievances, and questions, mostly via social media, live chat, and email. Solve Problems in Writing/: You will assess client concerns, swiftly look up answers, and create professional, succinct, and understandable written answers that satisfy the client 's question as soon as possible. Assure Speed and Accuracy/: You will use internal knowledge base articles and tools to deliver accurate information while carefully meeting response and resolution time targets KPIs. Maintain Compliance/: In the Customer Relationship Management CRM system, you will precisely record all customer interactions, resolution procedures, and other information, making sure that all written records are comprehensive and in accordance with business policy. Ready to take the leap HR /- Maria

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