It Analyst

Job Title Analyst Tech Partner - On-Site IT Support Job Summary The Tech Partner for On-Site IT Support is responsible for providing comprehensive technical support to ensure the smooth operation of an organization s IT infrastructure This role involves troubleshooting hardware and software issues maintaining computer systems and ensuring optimal performance and security The Tech Partner acts as the first point of contact for IT-related issues and works closely with other IT professionals to deliver high-quality support services Additionally this role requires knowledge of production line environments to effectively support manufacturing operations Key Responsibilities u Technical Support Provide on-site technical support for hardware software and networking issues Respond to IT support requests and resolve technical problems promptly u System Maintenance Install configure and maintain computer systems including desktops laptops printers and other peripheral devices u Troubleshooting Diagnose and resolve hardware and software faults Perform regular system checks and maintenance to ensure optimal performance u User Support Assist users with IT-related queries and provide training on new systems and technologies Ensure a high level of customer satisfaction through effective communication and problem-solving u Security Compliance Implement and enforce security policies to protect IT systems from threats Ensure compliance with industry regulations and organizational policies including SCCM Cyber Security and Anti-Virus measures u Documentation Maintain accurate records of IT support activities including incident reports service requests and system configurations Prepare technical documentation and user manuals as needed u Collaboration Work closely with other IT team members to coordinate support efforts and share knowledge Participate in IT projects and initiatives to improve overall IT service delivery u Continuous Improvement Stay updated with the latest IT trends and technologies Recommend and implement improvements to enhance IT support services u SCCM Management Utilize System Center Configuration Manager SCCM for deploying managing and troubleshooting software and updates across endpoint devices u Wi-Fi Troubleshooting Address Wi-Fi connectivity issues ensuring stable and secure wireless network access u LAN Troubleshooting Troubleshoot Local Area Network LAN issues to maintain reliable wired network connections u Microsoft Application Troubleshooting Provide support for Microsoft applications including Office 365 ensuring smooth operations and resolving any application-related issues u Production Line Environment Support IT systems in a production line environment ensuring minimal downtime and efficient operation of manufacturing processes Understand and address the unique IT needs and challenges of production line systems u Cyber Security Anti-Virus Implement and manage cybersecurity measures and anti-virus solutions to protect IT systems from threats and vulnerabilities Qualifications u Experience Proven experience in providing on-site IT support or a similar role Candidate must have 3 Years experience u Technical Skills Strong knowledge of computer hardware software and networking Proficiency in troubleshooting and resolving technical issues u Communication Skills Excellent verbal and written communication skills Ability to explain technical concepts to non-technical users u Problem-Solving Strong analytical and problem-solving skills Ability to work independently and as part of a team u Education Bachelor s degree in information technology Computer Science or a related field or equivalent experience Preferred Skills u Certifications Relevant certifications e g ITIL foundation Service-Now Microsoft Certified IT Professional are a plus u Customer Service Strong customer service orientation with a focus on delivering high-quality support u Adaptability Ability to adapt to new technologies and work in a fast-paced environment u Documentation Proficiency in creating and maintaining technical documentation u Production Line Knowledge Understanding of production line environments and the ability to support IT systems in such settings Qualifications Qualifications u Experience Proven experience in providing on-site IT support or a similar role Candidate must have 3 Years experience u Technical Skills Strong knowledge of computer hardware software and networking Proficiency in troubleshooting and resolving technical issues u Communication Skills Excellent verbal and written communication skills Ability to explain technical concepts to non-technical users u Problem-Solving Strong analytical and problem-solving skills Ability to work independently and as part of a team u Education Bachelor s degree in information technology Computer Science or a related field or equivalent experience Schedule Full-time Req 00994K