Dispatcher/customer Service Representative Usa Company

3 weeks ago

Bathinda, Punjab, India Highway Freight Inc Full time

Job Overview We are seeking a dedicated and detail-oriented Dispatcher Must have Excellent communication and negotiation skills Knowing about Load board DAT truck stops etc Load Booking This role is essential in providing exceptional support to our clients ensuring their needs are met efficiently and effectively The ideal candidate will possess strong communication skills and a solid understanding of logistics and supply chain processes Duties Respond to customer inquiries via phone email and chat providing timely and accurate information Ensuring the on-time pick up and delivery of loads related to logistics shipping receiving and fleet management Knowledge about HOS or ELD Manage data entry tasks to maintain accurate records of customer interactions and transactions Coordinate with dispatching teams and drivers to ensure timely delivery of goods Monitor supply chain processes to identify areas for improvement in service delivery Experience Previous experience in customer service or a related field is preferred Familiarity with logistics terminology and processes such as freight handling and supply chain management is a plus Proficiency in data entry and the ability to analyze information for effective decision-making Strong communication skills both verbal and written with the ability to convey information clearly Experience using software tools related to logistics or customer service is advantageous Join our team as a Customer Service Representative where you can make a difference by ensuring our clients receive the highest level of service Job Type Full-time Benefits Work from home Schedule Evening shift Night shift Language English Required Punjabi Required Shift availability Night Shift Required Work Location In person

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