Software Development Engineer

Job Description Job Description In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running. The Network Infrastructure group is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, we've united two industry leaders to create an optical networking powerhousecombining cutting-edge technology with proven leadership to redefine the future of connectivity. Infinera is now part of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. As a Software Rapid Response Engineer at Nokia, you will play a pivotal role in ensuring customer networks operate seamlessly. Collaborating closely with cross-functional teamsincluding Software, Firmware, Hardware Engineering, Product Line Management, and Global Technical Supportyou will address critical issues impacting major global Internet Content Providers (ICPs). Your responsibilities will involve gathering feature requirements, performing root cause analysis for field escalations, and providing software solutions that enhance product performance. The work environment is dynamic and fast-paced, fostering a culture of innovation and teamwork, where you will actively contribute to system development lifecycle processes and shape the future of optical networking. You will have the opportunity to make a direct impact on customer satisfaction and drive continuous improvement initiatives. How You Will Contribute And What You Will Learn - Collaborate cross-functionally with engineering, product management, and technical support teams to resolve customer network issues efficiently. - Engage directly with major global ICPs to gather feature requirements and facilitate on-boarding processes. - Investigate and troubleshoot both production and lab customer issues, performing detailed root cause analyses. - Deliver timely solutions and workarounds for customer issues, ensuring swift recovery during critical outages. - Contribute to the software release cycle by optimizing test plans and enhancing product functionalities based on field learnings. - Provide strategic recommendations for architectural changes and feature considerations based on customer use cases. - Empower service teams by developing tools and knowledge bases to minimize escalations and improve support efficiency. - Drive process improvements within the engineering organization to enhance product reliability and prevent future issues. Key Skills And Experience - Engineering degree or Master's in Computer Science or Electronics with excellent academic performance. - In-depth knowledge of optical networking, including transponders, OLS, and related technologies. - Strong troubleshooting and debugging skills in production and lab environments. - Proficiency in programming languages C, C++, and Python for automation development. It would be nice if you also had: - Experience with coherent communication systems, including QPSK, 16QAM, and 64QAM. - Familiarity with SDN technologies such as OpenFlow or OpenStack. - Working experience in system control plane protocols like OSPF, RSTP, MPLS, LDP. - Experience with high-availability design and performance analysis in hyperscale data centers. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: - One of the World's Most Ethical Companies by Ethisphere - Gender-Equality Index by Bloomberg - Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.