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A safer low-carbon shipping industry is underpinned by data sharing Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics - for the safe movement of goods and people Through our world-leading Smart Marine portfolio we support our customers in their efforts to ensure secure highly energy-efficient and cost-effective marine operations Our client with a mission to enable sustainable societies through innovation in technology and services As we change course towards a cleaner smarter maritime future were looking for top talent to join our team Main Responsibilities Supporting customers on ENC and Publications issues on our FOS and ECDIS systems Troubleshooting issue on ENC and ECDIS support Case registration and allocation in CRM Verify and or provide customers license for voyage data information upon request - Provide sales team with assistance in quotations upon request Troubleshooting with customers on issue related to Voyage Data and software Organize and aggregate voyage data before releasing it to Customers Provide weekly digital data updates and new editions upon vessel request Informing the Sales coordinator upon receiving new information or any change requested by the customer Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company Receive incoming calls from customers end-users for support Education Experience Any graduate with minimum 2 years of relevant experience Experience in customer support service coordination is a must Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred General skills Communication skills Problem solving decision-making skills Presentation skills Professional skills Report writing and analyzing skills Teamwork skills Workplace ICT equipment applications Job Location Goregaon Mumbai Sperton