Success and Insights Manager

3 weeks ago

Pune, India Tuskr Full time

Job Title: Success & Insights Manager Location: Pune The Role: We’re looking for a Success & Insights Manager who thrives on conversations. Your mission: help customers and prospects succeed — and bring back the insights that make Tuskr better every day. Responsibilities - Work with prospects: Understand their testing challenges, explore the tools they use, and show how Tuskr can help. - Work with customers: Learn how they use Tuskr, uncover gaps, gather industry insights, and build strong relationships that drive adoption and retention. - Bring back insights: Research independently (e.g., how industries like hardware or medtech approach testing), analyze competitor products, gather references and networks, and share feedback with the product team to influence roadmap and growth. - Be on the ground: Visit customers and prospects in person when needed. Must Have - At least 1 year in a client-facing role (Customer Success, Sales, Presales, or similar). - Strong communication skills — listening, asking the right questions, and explaining clearly. - An aptitude for quickly understanding popular SaaS tools (e.g., Cypress, Playwright, Jira, Make.com) and connecting them to customer challenges. - Resourceful mindset — no spoon-feeding here; you should be able to dig into docs, ChatGPT, industry practices, or customer references to figure things out. - Willingness to travel for customer visits. - Self-starter who can work independently in a fast-paced SaaS environment. What We Offer - A chance to work at a fast-growing SaaS company where your insights directly shape the product. - Exposure to both customer-facing and product-facing work. - Competitive compensation.

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