15h Left: Customer Service Admin Support A4

2 weeks ago

Bangalore Karnataka, India ORACLE Full time

Job Category Support VERY GOOD COMMUNICATION SKILLS PHONE ETIQUETTE 3 year of experience working for Customer support handling minimum of 40 calls per day Good experience in identifying customer needs and helping customers towards resolution Experience in working with US customer Maintain a positive attitude and calmly respond to customer complaints Handling escalation calls Proven ability to adapt and work in high stress environments as per business need Must be willing to work in US rotational shifts Candidates must be willing to work from office all 5 days Team player Career Level - IC0 Responsibilities In this role you will use customer service skills and basic front end application knowledge to assess investigate and resolve Oracle Health customer issues and requests via call and tickets You will work directly with internal and external customers which requires strong communication skills You will be responsible for documenting the investigation and performing basic technical troubleshooting to resolve issues in real time You will also be responsible for appropriately triaging and escalating issues which requires a basic understanding of the different application products and solutions The investigation and basic technical troubleshooting responsibilities include gathering information using troubleshooting tools capturing caller s details leveraging knowledge articles shadowing end users and achieving the resolution The work is semi-routine in nature and requires both independent and collaborative work in a fast-paced environment You will be responsible for adhering to regulatory policies procedures and customer requirements You will also be responsible for maintaining the SLAs and set metric targets for the month About Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s challenges We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity We know that true innovation starts when everyone is empowered to contribute That s why we re committed to growing an inclusive workforce that promotes opportunities for all Oracle careers open the door to global opportunities where work-life balance flourishes We offer competitive benefits based on parity and consistency and support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1 888 404 2494 in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law

  • Customer Service Admin Support A4

    5 days ago

    Bengaluru, Karnataka, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle Cerner's customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting...

  • Customer Service Admin Support A4

    5 days ago

    Bengaluru, Karnataka, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Customer Service Admin Support A4

    7 days ago

    Bengaluru, Karnataka, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Customer Support Specialist

    2 days ago

    bangalore, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • ▷ 15h Left: Admin Executive

    1 week ago

    Bangalore, Karnataka, India Talentfleet Solutions Pvt Ltd Full time

    Manage day-to-day admin functions and overall office management Act as Executive Assistant EA and Secretary to Top Management Coordinate and manage meetings events and travel arrangements Prepare and maintain admin-related reports in MS Excel Schedule and manage virtual meetings via Google Meet MS Teams Zoom etc Liaise with internal and external stakeholders...

  • Customer Support

    5 days ago

    bangalore, India PropertyLoop Full time

    Job Title: Customer Support & Admin SpecialistLocation: Remote (India-based preferred)Hours: Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pmCompany: PropertyLoop.co.ukSalary: Competitive | Based on ExperienceAbout the RoleWe’re PropertyLoop.co.uk, one of London’s fastest-growing PropTech platforms, revolutionising the way people...

  • Customer Support

    4 days ago

    bangalore, India PropertyLoop Full time

    Job Title: Customer Support & Admin Specialist Location: Remote (India-based preferred) Hours: Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm Company: PropertyLoop.co.uk Salary: Competitive | Based on Experience About the Role We’re PropertyLoop.co.uk, one of London’s fastest-growing PropTech platforms, revolutionising the way...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Quick customer electronic service Full time

    Im looking customer support excutive, 8904309332, near Hormavu signal banglore 560043 **Job Types**: Full-time, Part-time Pay: From ₹9,000.00 per month **Benefits**: - Cell phone reimbursement Supplemental Pay: - Overtime pay - Performance bonus - Yearly bonus **Language**: - English (preferred) - Hindi (preferred) Work Location: In person

  • Customer Service Executive

    2 weeks ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Executive

    5 days ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...