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The Opportunity The QA Specialist in IND plays a crucial role in overseeing the quality assurance processes across the company s three manufacturing sites Mumbai Panoli and Dehradun The core responsibility of this position is managing and resolving non- product quality issues ensuring adherence to quality control procedures and maintaining product excellence by collaborating with various teams the specialist acts as the primary contact for resolving non-conformance issues and minimizing the recurrence of quality problems QA Specialist is a vital role that ensures high standards of product quality operational excellence and regulatory compliance across the company s manufacturing operations What we re looking for Education B Sc M Sc Chemistry Biology Microbiology Experience Minimum 5-8 years of experience How you will thrive and create an impact 1 Non-Product Quality Issue Management Identify document and resolve non-product related quality issues across the Mumbai Panoli and Dehradun manufacturing sites Ensure compliance with established quality control procedures work instructions and GMP standards Monitor and address non-conformance issues to prevent recurrence coordinating with relevant teams and departments 2 Site Coordination Communication Serve as a liaison between the three manufacturing sites ensuring smooth communication and effective resolution of non-product quality issues Collaborate with site managers production teams and quality specialists to ensure consistent quality control practices across all sites 3 Compliance with Regulatory Requirements Ensure actions taken to address non-product quality issues comply with internal policies and external regulatory requirements e g GMP ISO Perform audits review documentation e g COA COC and ensure adherence to quality standards at all times 4 Root Cause Analysis and Corrective Actions Utilize problem-solving tools like 5M E and 5 Why s to identify root causes of non-product quality issues Implement corrective actions across all three sites to ensure issues are effectively addressed and do not recur 5 Continuous Improvement Drive continuous improvement initiatives to optimize processes and reduce non-conformance issues Collaborate with site-specific and regional teams to improve overall product quality and operational efficiency 6 Documentation and Reporting Oversee the documentation of non-product quality issues and track trends to ensure timely resolution Prepare and maintain accurate and timely reports on quality control activities and issues identified across all sites 7 Customer Complaint Investigations Lead and manage all investigations related to customer complaints ensuring thorough root cause analysis and timely resolution to improve customer satisfaction 8 Audit Oversight Oversee internal and external audits to ensure compliance with ISO 9001 2015 Medical Devices GDP and other relevant standards Serve as the appointed Lead Auditor for relevant certifications ensuring audits align with regulatory requirements 9 Quality Management Systems QMS Develop implement and maintain the QMS to ensure compliance with ISO regulatory standards Drive the continuous improvement of the QMS by incorporating best practices process enhancements and risk mitigation strategies 10 Document Management Oversee the document control system to ensure all documentation is up-to-date compliant and easily accessible for review during audits 11 ETQ System Development and Training Lead the development and training of the ETQ system across the DC IND to ensure teams are proficient in system usage for quality management and compliance 12 Quality Culture and Continuous Improvement Foster a culture of continuous improvement at the IND manufacturing site guiding cross-functional teams to optimize quality performance Spearhead quality improvement initiatives encouraging a culture of excellence across all operations 13 Third-Party Logistics Warehouse Audits Oversee audits of third-party logistics providers and extended warehouses ensuring compliance with quality standards and regulatory requirements 14 Certification Management Lead and maintain certification audits to ensure compliance with ISO and industry-specific standards Ensure the organization consistently meets regulatory demands 15 Essential Skills and Qualifications Extensive experience in quality assurance within regulated industries ISO 9001 2015 Medical Devices GDP Strong knowledge of QMS audit processes and document control Proven ability to lead and manage cross-functional teams in driving continuous improvement and compliance Strong analytical skills with experience in customer complaint investigations Certification in ISO lead auditing or similar credentials Excellent communication leadership and training skills 16 Support Label Replacement Requests Work closely with the supply chain led to support label replacement requests Coordinate actions related to containment and corrective actions if needed to address any quality issues Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position Avantor is proud to be an equal opportunity employer Why Avantor Dare to go further in your career Join our global team of 14 000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science The work we do changes people s lives for the better It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle It enables medical devices that help a little boy hear his mom s voice for the first time Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world Apply today EEO Statement We are an Equal Employment Affirmative Action employer and VEVRAA Federal Contractor We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state province or local law If you need a reasonable accommodation for any part of the employment process please contact us by email at recruiting avantorsciences com and let us know the nature of your request and your contact information Requests for accommodation will be considered on a case-by-case basis Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address 3rd party non-solicitation policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation