Implementation & Support Engineer – Manufacturing Digital Systems

2 weeks ago


Nadiād, India SYSMA TECH Full time

About Opportunity Company: Sysma Tech Private Limited Location: India (Remote / Hybrid – occasional client visits) Type: Full-time | 6 Days / Week Experience: 4–7 Years Domain: Manufacturing / Industrial IT / ERP / CMMS About Sysma Tech Sysma Tech builds next-generation enterprise platforms for digital maintenance, operations, and asset management. Our solutions are used by major industries across Cement, Oil & Gas, Utilities, and Manufacturing — helping them transition from paper to digital, from manual to intelligent. We’re scaling our implementation team to onboard more plants and create a digital-first culture within our client organizations. Role Overview We’re hiring an Implementation & Support Engineer with a strong manufacturing background and exposure to ERP, MES, or CMMS systems such as SAP PM/MM, Maximo, or similar. You’ll be responsible for ensuring smooth deployment of Sysma’s platform at client sites — coordinating with plant, IT, and management teams, driving adoption, training users, and ensuring on-ground success. This is not a coding role — it’s a functional + technical implementation position that requires you to understand plant processes, digital workflows, and people. Key Responsibilities - Lead and support Sysma platform rollouts at manufacturing sites. - Understand client SOPs, maintenance workflows, and SAP or MES integrations. - Configure modules, validate data mapping, and coordinate user acceptance testing. - Conduct user training, adoption sessions, and collect feedback from plant teams. - Track usage metrics, prepare rollout reports, and identify process gaps. - Serve as the bridge between Sysma’s product team and the client’s operations. - Troubleshoot issues, escalate to tech teams where needed, and follow through to closure. - Promote a digital culture by demonstrating practical value to operators and managers. Required Skills & Experience - 4–7 years of experience in Manufacturing / Industrial Operations. - Strong exposure to ERP / MES / CMMS platforms (SAP PM/MM, Maximo, Ramco, Infor, etc.). - Familiarity with maintenance, production, or quality processes in plant environments. - Experience participating in digital transformation or system rollout initiatives. - Strong communication and documentation skills (English & Hindi required). - Comfortable with web and mobile applications, data formats (Excel/CSV/JSON). - Logical, detail-oriented, and proactive in problem-solving. Good to Have - Knowledge of preventive maintenance, PTW, or shift-logbook systems. - Exposure to API or integration concepts (no coding required). - Experience with CMMS or Industry 4.0 tools. - Regional language fluency (for site communication) is a plus. Why Join Sysma Tech - Be part of real industrial transformation across India’s manufacturing ecosystem. - Gain end-to-end exposure — from implementation to scale-up. - Logic-driven culture with flat structure and autonomy. - Hybrid work setup with on-site engagement opportunities. - Clear path to grow into Implementation Lead / Customer Success roles.



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