Senior Director, Software Engineering

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Plan the future Define drive and oversee the Business Systems Enterprise roadmap immediate and long term for the entire Finance organization Become a trusted advisor Partner with senior business leaders on their strategic roadmap understand their operational issues and opportunities business processes and create technical solutions to scale business operations and ensure compliance Be proactive Identify and recommend creative ideas to improve business operations Drive results Own the portfolio of projects and lead projects to achieve desired goals and benefits aligned to planned timelines and budgets Own a technology portfolio Manage 3rd party commercial best-of-breed solutions and the vendor relationships as well as develop custom solutions on the ServiceNow platform Lead and develop a global team with end-to-end responsibilities engagement analysis design develop QA support Provide leadership and establish a culture that continuously strives towards best practice and solutions excellence Be a thought-leader and influencer Influence and coach IT personnel and the business Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Combined 10 years of experience in the following areas Finance Transformation ERP implementation and maintenance CRM PRM custom software design and development leading a portfolio of projects to success creating partnerships with senior business stakeholders determining solutions to help scale business operations identify opportunities to scale operations and sell them to business stakeholders Experience driving and guiding a technology transformation of Finance In a technology company Combines solid technical skills with business solution pragmatism Is pragmatic practical and solution-oriented 2 3rd technical 1 3rd business Has experience delivering critical products and mission-critical services in a leadership role in IT Has a proven record of overcoming crises and leading teams through difficult situations Successfully managed 15M budget Excellent verbal and written communication skills and an engaging personality A proven ability to effectively interface with a diverse range of roles at all levels Strong leadership skills Able to influence guide and convince Has a history of having been a thought-leader who people follow and admire JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license