Account Manager

2 days ago


Bengaluru India Tarento Group Full time

Job Description Role Responsible for driving customer satisfaction, retention, and account growth across US-based clients. Acts as the primary post-sales owner, work with delivery function to ensure stability, and identifying cross-sell/upsell opportunities especially in custom development in open-source technologies including Microsoft tech stack. - Own end-to-end customer success for US clients onboarding, working with delivery function to ensure stability, Contract renewal management, and satisfaction. - Build strong executive relationships with client stakeholders (Director/CXO level). - Drive account growth through proactive identification of new initiatives, custom development needs, and modernization opportunities. - Partner with delivery teams to ensure project success, stakeholder management, escalation resolution and customer satisfaction. - Create and execute account plans aligned to client roadmaps and revenue targets. - Track customer health metrics, risks, and expansion opportunities. - Collaborate with pre-sales and technology teams to shape solutions and proposals. Skills - 810 years in Customer Success / Account Management within IT services (mandatory). - Technology background exposure to custom development in open-source stacks including Microsoft ecosystem (Azure, .NET) - Proven experience managing US enterprise/mid-market clients. - Solid understanding of SDLC, delivery models, and managed services. - Excellent communication, stakeholder management, and problem-solving skills. - Ability to work cross-functionally with delivery, pre-sales, and leadership teams. - Experience driving upsell/cross-sell and achieving revenue targets.


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