Business Planning Manager

Job Summary As a member of EAS the individual contributes towards the provision of administrative support services and business planning support to senior leadership member s also known as Service Recipient on a hybrid working model under flexible arrangements The role holder enjoys the benefits of working flexibly from registered residences in approved jurisdictions and or in the office with fellow team members This is realised and managed through team roster primarily comprising of Work in Office WIO Work from Home WFH and planned leaves as fulfilment of the Future Workplace Now FWN employment agreement Where the role requires the individual will also provide leadership capabilities and line management for EAS members As a BPM to the service recipient of EAS Be Business-Savvy - understand the overall business strategy and plans globally and in-country Good level of understanding of operations and technology Ability to work within a multi-function multi-discipline team environment with strong influencing and stakeholder management skills in a highly collaborative manner Results driven with strategic qualities with ability to demonstrate track-record in a dynamic environment and manage multiple deadlines effectively prioritise High degree of responsibility and integrity Relevant managerial experience Excellent communication capability Gravitas to manage senior stakeholders Change agent Key Responsibilities Strategy Work closely with the GBS Management and Leadership to drive quality service delivery and standards in EAS as a service Ensure day-to-day operations of the team adhere to EAS department operating instruction DOI manual processes and guidelines In the course of EAS work apply all relevant risk regulatory compliance financial policies processes and controls for the services rendered In partnership with Group Enablement Services and relevant Standard Chartered Group the Group leaders ensure EAS contribute to the Group s RoTE and support all initiatives laid down in the strategy In supporting as a BPM to the service recipient SR of EAS - responsible for the preparation implementation delivery and expansion of SR s programme of work and strategic plans working in close cooperation with the respective stakeholders and partners Business Responsible to assist plan and support the Service Recipient and or the Group s leadership thereby contributing to the delivery of the business and or financial objectives Monitor closely the development implementation and performance of business-critical topics Where applicable and within the responsibilities of the services advice guidance and support to the leadership on managing change and protect business as usual BAU capability during any change process Review new business requirements and provide solutions when required Financial performance Adhere to financial controls to ensure performance of SR s programme or departmental budget - management of costs and recharges in contribution to the business strategies and plans Drive continuous improvements in Productivity and Cost efficiencies Regulatory and Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Governance Abide and adhere to rules procedures and processes set out by the Group Ensure to understand the principle of governance to identify manage and monitor risks Risk Management Responsible to identify monitor control escalate and mitigate any potential risks to the Group Ensure keen awareness and understanding of the main risks facing the Group and the role the individual plays in managing them People and Talent Embed the Group s values and code of conduct to ensure adherence with the highest standards of ethics and compliance with relevant policies processes and regulations among colleagues to form part of the culture Lead by example and build Bank culture and values in the team Set the right expectations to work in collaboration with stakeholders and partners Processes Responsible to perform all activities in line with the Group s policies guidelines and standards as per the Operational Risk framework Work closely with all EAS leadership and members to ensure quality service is rendered to EAS Service Recipient SR including planning of backup resources Monitor the delivery of programme or delivery of SR to ensure performance and quality is in line with established standards and benchmarks Act as the main contact and information source to the SR - coordinator for all internal and external communications to ensure smooth information flow among all parties Where required responsible for the preparation of papers agenda formulation and preparation attendance minutes and tracking actions plan Support the SR in their membership of committees and meetings Design and ensure that systems processes and methodologies as specified are followed to ensure effective monitoring control and support of service delivery Provide support to ensure delivery of objectives in responsibilities of governance people financials regulatory audits and communications Provide or work with various teams in the preparation provision review of useful management information metrics reports which provide overall progress and performance status of GBS - including production huddles regular updates on key major happenings and strategy reports and responses to regulators and auditors Key stakeholders Service Recipient Service Recipient s stakeholders and team External suppliers OTHER RESPONSIBILITIES Embed Here for good and Group s brand and values in Executive Assistant Services and during the interaction with Service Recipient s team s or business unit s Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Skills and Experience Office applications and not limited to Outlook Word Excel PowerPoint Teams Skype BlueJeans Edge etc Business correspondence skills with excellent proficiency of English - written and spoken Typing and or short-hand - good typing speed to record dictation with excellent accuracy to produce well document and accurate set of meeting minutes Experience in hosting and facilitating calls or meetings Qualifications Education-Bachelor s Degree Graduates from a recognised university Training- Minimum of 5 years of relevant work experience in an Operations Business or Functions role with close proximity to a Head of Department and or C-suite leadership in an international firm preferred Having worked in a similar GBS setup will be an added advantage Certifications- Any course certification will be an added advantage Languages- Business English - spoken fluently and excellent writing abilities Excellent networking and communication skills with ability to influence and manage stakeholders from various backgrounds preferably with international exposure Others- Minimum of 5 years relevant experience in project or operations management About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 15810