Support Engineer1

Job Description

Our current technical environment:

- Software: Java, GIT, Rest API, OAuth, PL/SQL, Blue Yonder Discrete

- Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture.

- Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)

- Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

What you'll do:

- Blue Yonder WMS (WMS - Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.

- Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.

- Individual to gather and understand the technical reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).

- Document learnings and create knowledge articles for repeated cases.

- Replicate and maintain customer environments.

- Maintain knowledge of customer solution architecture and integration points

- Maintain sense of urgency and swiftness with all customer interactions

- Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.

- Interact with internal and external stakeholders and reports to management.

- Identify areas of improvement and scope of automation on routine tasks or activities

- Individuals should be passionate about working with new technologies and products.

- Demonstrate ability to learn quickly, have good interpersonal & communication skills- verbal and written.

- Drive architecture and designs to become simpler, more robust, and more efficient.

- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

What we are looking for:

- Bachelor's degree (STEM preferred) and minimum 3 to 4 years.
- Experience in working as a team.
- Good Communication and Strong Analytical Skills
- Experience in working with SQL/Oracle DB complex queries.
- Fair understanding on Supply Chain domain
- Experience in Support Engineering roles
- Possess Strong Techno-Functional Expertise
- Tech Savvy able to adapt to any technology faster.
- Individual who can provide technical and solution support during Critical/Major issues.
- Experience with varied tools such as AppD & Splunk, Service Now
- Flexible to work in shifts timings.

- Shift 1 - 6 am to 3 pm.

- Shift 2 - 2 pm to 11 pm.

- Shift 3 - 10 pm to 7 am.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.