Technical Product Trainer

Job Description Leads end-to-end training initiatives by developing content, delivering sessions, tracking learner progress, and collaborating with stakeholders to ensure effective knowledge transfer and performance improvement. Experience: Minimum 3 yrs Job Type: Full time Location: Pune Date Posted: Jul 18, 2025 ProMobi Technologies Pvt. Ltd. Job Role - Develop an expertise in services and products to provide prompt and accurate responses to customer and trainer inquiries. - Develop training material in different media to reach all types of clients including but not limited to webinars, self-learning tutorials, videos, reading material in community, interactive learning. - Responsible to update all training material with each new release including scripts, PowerPoint presentations, homework guides, and community content. - Maintain Webinar schedule including new content, new feature releases. - Conduct training refreshers and domain boot camps. - Understand business requirements on domain and contribute to module creation and customization. - Understand virtual training environment, virtual training delivery to enhance engagement, participation, and performance. - Handle day to day batch management and keep training manager and stakeholders updated. - Measures pre and post-performance improvement of new batches as well as aligned colleagues from the businesses. MIS & Data Management - Compile, track, and report metrics to measure training effectiveness (Learning plans, course completions). - Monitoring learners schedule adherence, learner status report. - Collation and analysis on participation, behavior, and tardiness. - Analysis of the mock calls for learners (Call Flow & Domain Knowledge). Stakeholder Management - Ensure that delivery expectations are clarified for any ad-hoc requests and business is informed of delays in advance. - Keeping business informed about the performance and progress of the batch with regular updates/reports. - Raising red flags in a timely manner to mitigate any delivery risks. Team Responsibilities - Openness to share and learn best practices in the team. - Focus on delivering as a team while executing individual responsibilities. - Maintain schedule adherence (leave planning, shift timing, batch schedules). Competencies To perform the job successfully, an individual should demonstrate the following competencies: - A minimum of 3 years previous customer service and/or training experience. - Strong working knowledge of Android, Windows, and Mac OS. - Working knowledge of Internet technologies. - Collaborated with internal and external stakeholders to develop messaging and gather technical details. - Ability to translate technical or complex business ideas into concise, edgy, bite-sized articles that engage, educate, and delight. - Aptitude towards Quality Control (maintain Quality metrics as per client standards). - Facilitation Skills: Should possess excellent facilitation skills. - Adaptability to different styles of training and execution. - Coaching and feedback skills: should possess excellent coaching and feedback skills. - Good communication skills (both written and verbal). - Proficiency with MS Office, MS Excel Advanced, MS Word, and Power Point. - Has experience in reporting out data or creating dashboards. About ProMobi Technologies ProMobi Technologies is one of the fastest-growing bootstrapped SaaS companies. Our mission is to empower organizations across different verticals to solve real business problems with world-class SaaS products. We are driven by young, passionate, and highly experienced professionals who have a knack for building cutting-edge solutions and delighting our customers. Our product portfolio includes Scalefusion, a Unified Endpoint Management (UEM) solution, NuovoPay, a Device Financing Risk Management (DFRM) platform, and NuovoTeam, a Push-to-talk & team communication platform. Our ProductsScalefusion (Formerly known as Mobilock Pro) Scalefusion - our flagship product is a leading mobile device & endpoint management software helping businesses to secure and manage a fleet of mobile devices and diverse endpoints including smartphones, tablets, laptops, rugged devices, POS, and digital signages. NuovoPay NuovoPay enables Telecom Carriers, Resellers & Finance companies to protect their leased devices against EMI payment defaults. NuovoPays mobile locking technology remotely locks the devices that are leased to the consumers in the event of failure in EMI payments or if the devices are reported stolen. This ensures reduced collection costs and timely EMI payments.