International Customer Service

4 weeks ago


Navi Mumbai, Maharashtra, India hindustan Recruitment Full time

NIGHT SHIFTCompany OverviewHindustan Recruitment founded in 2020 and headquartered in Chandigarh is a prominent professional services firm specializing in staff augmentation human resourcing contract hiring and permanent hiring Our network of recruitment experts operates nationwide collaborating on-site with clients to meet their workforce needs With a focus on efficiency and quality we serve diverse industries with a dedicated team of 11-50 employees More details can be found on our website Job OverviewHindustan Recruitment is seeking a Junior-level International Customer Service representative for a full-time position based in Bhayandar Mumbai Thane The ideal candidate will have 1 to 3 years of work experience and will be responsible for managing and enhancing the customer service experience for our international clients The role demands excellent multilingual communication skills and a strong understanding of diverse cultural nuances Qualifications and Skills Fluency in multiple languages Mandatory skill Proficiency in speaking and writing in multiple languages to effectively communicate across borders Cultural awareness Understanding and respect for different cultural norms and practices to provide sensitive and appropriate responses Excellent communication skills Ability to convey information clearly and professionally to customers from diverse backgrounds Problem-solving abilities Strong analytical skills to identify issues and provide efficient and effective solutions Empathy Capacity to understand customer emotions and perspectives to enhance service delivery Patience Ability to remain calm and composed especially when dealing with challenging situations or customers Adaptability Flexibility in responding to changing customer needs and environments to maintain service standards Knowledge of international customs and practices Expertise in the global market to ensure services are relevant and compliant with local standards Roles and Responsibilities Manage and resolve customer queries and complaints in a timely and accurate manner Enhance customer satisfaction by ensuring a positive and professional interaction at all times Provide detailed and accurate product or service information to international clients Document and track customer interactions and transactions for review and improvement Collaborate with internal teams to resolve customer issues and improve service offerings Adapt communication tactics to fit the cultural context and preferences of international customers Participate in continuous training and development to improve product knowledge and customer service skills Contribute to a positive team atmosphere by supporting colleagues and sharing knowledge Expertia AI Technologies



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