SOC L3 Engineer

4 weeks ago


Gurgaon, Haryana, India Teknowiz Full time
Job Description

We are having an urgent job opening with one of our direct client in Gurgaon location.

Job Title- SOC L3

Job Type - Contract to Hire (Min. 1-2 yrs.)

Experience Req- Total 10+Yrs & Relevant 7+ Years with some Leadership exp.

Key Responsibilities

Customer Support:

- Respond promptly to customer inquiries, troubleshot, and resolve issues related to

target technologies.

- Provide remote support and on-site assistance as required, ensuring timely issue resolution.

Maintenance Window Support

- Collaborate with clients and network operators to plan and execute maintenance windows effectively.
- Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
- Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options Validation Steps/Methods, and benchmarks.
- Ensure technical governance of the maintenance window to guarantee a successful outcome.
- Lead or contribute to Systems/Service recovery plans for potential failure scenarios.
- Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps and recommendations for corrective and preventive actions.
- Work with TAC team to recreate the issue and drive towards root-cause analysis
- Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.
- Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions.

Technologies

- Palo Alto.
- Z Scalar
- Akamai WAF
- SRX Firewall.
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