Technical Support Specialist

3 weeks ago

Gurugram Gurugram India NIIT Full time

Job Description

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries.

Link for our website: https://www.niit.com/mts/

NIIT is looking for Executive Client Services- Technical support / Associate technical Consultant (based on experience)

5 days working from Office, Gurgaon

Cabs facility both side for hiring zone areas.

Rotational Shift including night shift.

18 months of Surety Bond

SAP/SuccessFactors knowledge will be preferred.

Roles and Responsibilities

- Provide technical support to clients through phone, email, or chat.
- Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Maintain accurate records of customer interactions using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Desired Candidate Profile

- 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
- Bachelor&aposs degree in Any Technical Specialization (BCA/B.Tech/B.E.).
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.

Please share your cv at [Confidential Information]

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

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