Technical Support Specialist

23 hours ago

Gurugram Gurugram India NIIT Full time

Job Description

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries.

Link for our website: https://www.niit.com/mts/

NIIT is looking for Executive Client Services- Technical support / Associate technical Consultant (based on experience)

5 days working from Office, Gurgaon

Cabs facility both side for hiring zone areas.

Rotational Shift including night shift.

18 months of Surety Bond

SAP/SuccessFactors knowledge will be preferred.

Roles and Responsibilities

- Provide technical support to clients through phone, email, or chat.
- Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Maintain accurate records of customer interactions using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Desired Candidate Profile

- 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
- Bachelor&aposs degree in Any Technical Specialization (BCA/B.Tech/B.E.).
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.

Please share your cv at [Confidential Information]

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

  • Rosmerta Technologies

    1 day ago

    Gurugram, India Rosmerta Technologies Limited Full time

    Software Specialist :We're looking for a highly motivated and skilled Software Specialist to join our team.In this role, you'll be crucial in maintaining our software systems, ensuring data integrity through regular backups, and providing essential technical support to minimize downtime.You'll work closely with our Head Office IT team to...

  • Technical Support Specialist

    2 weeks ago

    India beBeeITSupport Full time

    Job Title: Technical Support Specialist We are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support organization, you will be responsible for providing timely and effective technical assistance to internal customers. Key Responsibilities:

  • Technical Support Specialist

    7 days ago

    Gurgaon / Gurugram, Noida, Delhi, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team.Responsibilities:Deliver exceptional customer support via live chat, resolve queries, and ensure customer satisfaction.Address customer inquiries, resolve issues, and maintain high levels of customer...

  • Technical Support Specialist

    4 days ago

    India Vasu Travel & Tourism LLC Full time

    Company Description Welcome to Vasu Travel & Tourism LLC, your partner for comprehensive travel solutions. We offer competitive travel tickets, streamlined visa assistance, and reliable transfers for both B2B and B2C clients. Our expert team ensures seamless travel experiences for corporate and personal travel needs with round-the-clock support. Customized...

  • Technical Support Specialist

    2 weeks ago

    India The House Of Mercier Full time

    The House of Mercier is looking for enthusiastic individuals to join our team as Technical Support Specialists This is a unique opportunity to work remotely from anywhere in the world with no prior experience required Our commitment to training means you will receive all the support you need to thrive in this role and grow your career in the technology...

  • Rosmerta Technologies

    1 day ago

    Gurugram, India Rosmerta Technologies Limited Full time

    Position Summary :We are seeking a highly motivated and skilled Technical ERP Specialist with a minimum of 2 years of experience to join our IT team. The successful candidate will play a crucial role in the implementation, customization, maintenance, and support of our Enterprise Resource Planning (ERP) system. This role requires a strong blend of technical...

  • Technical Support Specialist

    2 weeks ago

    India beBeeTechnical Full time ₹ 9,99,000 - ₹ 19,99,999

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues.About the RoleYou will be responsible for delivering exceptional customer service by resolving technical issues in a timely and professional...

  • Technical Support Specialist

    2 weeks ago

    India beBeeAerospace Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Technical Support Specialist">Job Summary:">We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and guidance on various technical projects, including Aerospace Sensor Product assemblies.">Key Responsibilities:">">Provide technical support and...

  • IT Technical Support Specialist

    7 days ago

    India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: IT Technical Support SpecialistAre you an experienced IT professional looking for a new challenge? We are seeking an skilled technical support specialist to join our team.Key Responsibilities:Provide level 2 technical support for Windows and Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon / Gurugram, Noida, Delhi, India beBeeTechnical Full time US$ 60,000 - US$ 80,000

    Seeking candidates for Technical Support Specialist role. Provide technical support and resolve telecom-related issues for international customers over the phone.Key Responsibilities:Handle inbound and outbound calls from international customers regarding technical and telecom-related inquiries.Diagnose and troubleshoot a wide range of technical issues...