Sales Ops Program Mgr

11 hours ago

Bengaluru, Karnataka, India Netapp Full time
Job Description

Job Requirements

- Serve as the primary point of contact for partner sales teams, providing day-to-day operational support and resolving issues related to tools, processes, and data.
- Manage and optimize partner onboarding, account setup, opportunity management, and pipeline hygiene to ensure seamless partner engagement.
- Collaborate closely with Partner Sales, Channel Operations, and Sales Enablement teams to support partner programs, incentives, and performance tracking.
- Monitor and respond to partner inquiries, ensuring timely resolution and maintaining high satisfaction levels.
- Drive continuous improvements in partner experience by identifying pain points and implementing scalable solutions.
- Maintain and enhance Salesforce.com configurations and workflows to support partner-specific requirements, including visibility models, data access, and reporting.
- Develop and maintain dashboards and reports to track partner performance, program effectiveness, and operational KPIs.
- Support quarterly business reviews (QBRs), partner planning cycles, and other strategic initiatives with data and insights.
- Coordinate with global teams to ensure consistent support across APAC, EMEA, and Americas regions, adapting to time zone requirements as needed.
- Document processes, create training materials, and contribute to knowledge management systems to enable partner self-service and internal team efficiency.

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