Aakash Educational Services

4 weeks ago


Dehradun Uttarakhand, India Aesl Full time

Purpose of the Counsellor role The Counsellor is responsible for counselling enrolling onboarding and offering overall delightful journey to the students As an Counsellor you are expected to 1 Contribute towards revenue generation by working on the sales targets by selling up-selling cross-selling the company s exclusive range of educational courses to the existing and prospective students and parents through personal counselling telephone calls and emails and other means of communication 2 Ensure collection of outstanding fee from parents within the specified time 3 Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities 4 Ensure a delightful customer service experience by developing a strong rapport with the Student Parents and addressing their concerns by offering a quick resolution 5 Ensure adherence to internal processes and compliances To be successful in the Counsellor role you are required to have 1 An ability to handle students and parents in a calm empathic patient manner along with strong sales persuasion skills 2 Proficiency in Microsoft Office and writing emails comfortable while working on software related to Sales Services 3 Fluency in communication of English and Regional language Must have Attitude 1 Customer Orientation2 Sense of Ownership and Accountability 3 Result orientation4 Emotional intelligence for working in a Team Qualification 1 Must have bachelor s degree 2 Preferred BTech MBA Masters in Psychology Education etc Experience 1 Previous experience in counselling of educational services 2 Previous experience of Business to Customer B2C sales across industries Key Interactions - External Students Parents School s Representatives Internal- Branch s Academic Non-Academic teams - Regional Student Support Centre - Regional Sales Operations Team ref updazz com



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