(04/09/2025) Deputy Manager_Senior Siebel Developer_Pune

Job Description

VOIS Intro

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

VOIS Centre Intro

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Required Skills and Role Purpose

Role purpose:
.Assess, design and implement new products & services through different Releases on Oracle Siebel CRM to ensure reaching the required business needs.
.Support test teams, and business product managers throughout testing phases of the releases.
.Support deployment including writing deployment guides, raising RFCs.
.Collaborate with the rest of the team to design & implement capability enhancements.
.Report & highlight to CRM Domain manager any risks or issues in design and build.
.Support operations team in analyzing issues reported in live environment.

Core competencies, knowledge and experience:
.3 to 5 years experience in product & solution development in a Telco or at a technology vendor with a telecommunication focus.
.Working under rapid timescales.
.Knowledge in Oracle BSS stack is required.
.Excellent problem solving, interpersonal and communication skills.
.Customer experience centered analysis
.Innovative thinking for user-interfaces
.User centered design
.High Level Environment Administration
.Product Configuration
.Configuration, scripting and workflow (CSW)
.Open UI

VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion,Top 50 Best Workplaces for Women,Top 25 Best Workplaces in IT & IT-BPMand10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch