Staff Inbound Product Manager

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone About Team Part of Data Analytics products portfolio Responsible for Zero Copy Connectors to data lakes via Trino Delivering the strategic foundation for agentic AI and workflows What you get to do in this role Lead product strategy that sets us up for success as we look to grow to 10B in revenue Communicate product priorities and build consensus Meetings with stakeholders peer PMs engineering design QE Supporting the field with customer and partner meetings Managing roadmap and strategic initiatives Understanding customers usage pains and experiences Writing epics following up on progress with engineering design Understanding competitor products working with the ZCC team to improve Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries Work with multiple teams to guide projects through development and bring high-quality products to life Integrate usability studies research and market analysis into product requirements to enhance user satisfaction Communicate complex problems into easily understood requirements and provide solutions Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 5 years of software product management experience Writing epics communicating clearly with engineers on one side and business functions on the other side Working with integration technologies Good understanding of APIs Strong prioritization skills and the discipline to focus on high impact activities Experience gathering and capturing product requirements and transforming them into a product roadmap Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions Good to Have Trino experience Open source experience ServiceNow experience FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license