Customer Support Specialist
3 weeks ago
Job Description - The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software - products and deliver customer support to customers, partners, and internal team members via - telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing - team that supports advancement from within to other departments, including Account - Management, Professional Services, Sales or Support. Job Responsibilities - Provide support for eMaint and Fluke Connect software applications to end users in a - Microsoft and Web-based environment. - Answer incoming eMaint and Fluke Connect software support phone calls, email and chat - communications. - Find and communicate accurate solutions to issues reported by end users while using - eMaint products through analytical talent and strong troubleshooting abilities. - Work in a strong team environment to provide unparalleled support to customers in a wide - variety of industries. - Multi-task during calls to research technical issues while communicating with the customer - and clearly and concisely documenting the issue. - Demonstrate a desire to help other people with specific technical issues and be able to - understand the support process from the customer point of view. - Contribute to growth of eMaint knowledge base by creating product documentation - addendums. - Actively participate in software product testing process to ensure new versions of software - are ready to release. Required Skills & Experience: - B.A. or B.S. degree preferred. - Good mechanical aptitude and problem solving skills. - Strong ability to communicate technical information both in writing and verbally. - Strong work ethic and ability to work efficiently and effectively with minimal supervision. - Ability to work in a fast-paced environment with excellent organizational skills. - Customer service experience is a plus. - Database knowledge is a plus. - We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. - At Fortive, we believe in growth. We re honest about what s working and what isn t, and we never stop improving and innovating.
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