PHI - Senior Analyst - Group Operations
3 weeks ago
Job Description You could be the right candidate if you - Have 5 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales customer servicing. At least 3 years experience in health insurance is required. - Have end-to-end knowledge of health insurance products, operations processes, and technology systems. - Can understand high-level processes and can convert them into detailed business requirement documents. - Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. - You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations. - Are a true team player. Have the interpersonal skills and proven ability to collaborate communicate effectively across disciplines such as Technology, Product, Operations, Marketing Analytics teams to deliver high-impact solutions. - Can function as an indispensable member of the team are passionate about operating iteratively. - Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively. - Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement. - Have hands-on knowledge of Confluence JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools. This could be the gig for you if you - Have built best-in-class processes from scratch - Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. - Join hands with other colleagues to solve for the customer. - Like to work in a culture where everyone can see what others are doing. - Take help from others when stuck and encourage others when there are setbacks. - Take full responsibility for your and your team s output while thinking wing-to-wing across the organization. - Are passionate about leveraging digital tools to transform customer experience.
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PHI - Senior Analyst - Group Operations
2 days ago
Mumbai, India Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
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PHI - Senior Analyst - Group Operations
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PHI - Senior Manager- Financial Reporting
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Mumbai, India Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
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Mumbai, India Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
