Lead - Workspace Management

Job Title SM- Workspace Management Job Grade G9A G9B Function Information Technology Sub-function Service Assurance Manager s Job Title Deputy General Manager Skip Level Manager s Title Head - Global Infra Service Assurance Function Head Title Head - Global IT Service Assurance Location Mumbai No of Direct Reports if any 2 Date of Joining Areas Of Responsibility At Sun Pharma we commit to helping you Create your own sunshine - by fostering an environment where you grow at every step take charge of your journey and thrive in a supportive community Are You Ready to Create Your Own Sunshine As you enter the Sun Pharma world you ll find yourself becoming Better every day through continuous progress Exhibit self-drive as you Take charge and lead with confidence Additionally demonstrate a collaborative spirit knowing that we Thrive together and support each other s journeys Job Summary We are seeking a highly experienced Senior Manager -Workspace Management to lead the strategy implementation and continuous improvement of digital workplace technologies and services across a global pharmaceutical enterprise The ideal candidate is a strategic leader who blends deep technical expertise with a strong customer service mindset ensuring a seamless and secure digital workplace experience across a dynamic enterprise-level environment This role is responsible for leading all aspects of end user computing including desktop and field support endpoint management collaboration platforms and executive support across R D manufacturing quality commercial and corporate functions The candidate will champion modern workplace enablement in a GxP-regulated environment focusing on productivity mobility and collaboration across workforce Responsibilities Lead the global end user services strategy aligning with business goals and IT transformation initiatives to enhance workforce productivity and user satisfaction Oversee the management and continuous improvement of desktop support collaboration tools mobile device services and VIP executive support Develop and execute a long-term roadmap for modern workplace technologies including endpoint automation self-service portals and AI-driven support solutions Champion a user-first culture by continuously improving IT service delivery through proactive problem management feedback loops and digital adoption strategies Own the ITIL-aligned service lifecycle for end user services including incident request knowledge and change management Lead and mentor a global team of IT professionals fostering a culture of accountability innovation and excellence Collaborate closely with Information Security Infrastructure HR and Facilities to ensure a secure and compliant end user environment Manage large-scale hardware software refresh cycles licensing compliance procurement and vendor relationships Define and track SLAs KPIs and user satisfaction metrics use data insights to improve operational performance and strategic decisions Provide white-glove support to executive leadership ensuring exceptional responsiveness and discretion Travel Estimate Up to 20 Job Scope Internal Interactions within the organization Leadership and Business Users External Interactions outside the organization IT Partner MSP and Vendors Geographical Scope Global Job Requirements Educational Qualification Bachelor s degree in information technology Computer Science or related field Master s degree or MBA is a strong plus Specific Certification ITIL V4 Intermediate Microsoft 365 Certified Endpoint Administrator Associate Microsoft Certified Azure Fundamentals Skills Strategic thinking with strong execution and delivery focus Exceptional leadership and team development skills Excellent communication presentation and executive stakeholder engagement Strong analytical and operational problem-solving abilities Experience 15-20 years of progressive IT experience with at least 8 years in a leadership role managing end user services in a large complex organization In-depth experience with Microsoft 365 Windows MacOS Intune Endpoint management system endpoint security solutions experience with End User solutions preferred Proven experience managing global teams distributed environments and hybrid remote onsite user bases A strong track record in IT operations digital transformation vendor management and employee experience is essential Demonstrated experience driving enterprise-wide service improvements technology modernization and digital workplace strategies Your Success Matters to Us At Sun Pharma your success and well-being are our top priorities We provide robust benefits and opportunities to foster personal and professional growth Join us at Sun Pharma where every day is an opportunity to grow collaborate and make a lasting impact Let s create a brighter future together Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees as assigned to this job Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent s