Sr It Project/program Mgr

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Lead and manage the portfolio of data analytics initiatives ensuring alignment with organizational priorities and business outcomes Collaborate with data engineers data scientists analysts and business stakeholders to define project scopes deliverables and success metrics Coordinate cross-functional teams and resources ensuring project timelines budgets and quality standards are met Facilitate portfolio-level planning status reporting risk management and decision-making Track and report on OKRs and other performance metrics across the analytics portfolio Champion data governance data literacy and analytics best practices across the organization Identify interdependencies risks and issues across projects and propose solutions proactively Lead stakeholder engagement and communication including executive updates presentations and change management efforts Provide coaching support driving continuous maturity and improvement in Agile and DevOps best practices Create crisp and drive complete documentation to facilitate program reviews and decision-making process at Steering Committee level Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization Apply consistency and best practices leveraging ServiceNow Program execution models to enable business outcomes and benefits tracking Qualifications Qualifications MUST HAVE 8 years of project program management experience MUST HAVE at least 3 years of experience working with Data Analytics Portfolio Strong understanding of data analytics processes tools e g Power BI Tableau SQL Python and lifecycle Proven experience managing large-scale or complex data initiatives or portfolios Experience with Agile Scrum SAFe or hybrid delivery methodologies Experienced scrum master managing multiple scrums teams applying scrum principles and best practices Have strong business acumen while demonstrating strong ability to understand complex technical domains to lead functional-technical discussions across different organizations and deliver value-driven customer-oriented solutions Demonstrated ability to lead extended groups of senior professionals in a matrixed organization Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making Excellent communication and influencing skills problem solving conflict resolution management active listening time management and interpersonal skills PMP PgMP or other relevant certifications are a plus Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license