Assistant Manager/Manager
5 days ago
Job Description Springbord is looking for an experienced Assistant Manager/Manager to oversee end-to-end CAM Reconciliation operations. The ideal candidate should have strong technical expertise in Yardi Voyager (Recovery Pools & CAM Reconciliations), financial analysis, team management, automation thinking, and exceptional communication skills. Job Title: Assistant Manager/Manager - CAM Reconciliation Location: Chennai (Hybrid/Remote based on company policy) Experience: 10 years (with at least 35 years in CAM Reconciliation supervision/management) Key Responsibilities CAM Reconciliation and Recovery Set up: - Oversee the end-to-end CAM Reconciliation lifecyclefinal quality check of outputs, ensuring accuracy, and guiding PL/SPL/TL in complex scenarios. - Provide expert direction on Yardi Voyager Recovery Pools from the global set up level, CAM Reconciliations, GL reviews, budgeting, and estimating processes. - Ensure quality control, timely delivery, and adherence to client-specific requirements. - Conduct final quality check for complex reconciliations/recovery set up, pilot projects and tenant desktop audit. - Support teams with problem-solving, process clarification, and issue escalation. Team & Operations Management - Lead, mentor, and upskill a team of analysts/reviewers to strengthen technical capability and performance. - Manage day-to-day production workflow, productivity, and work allocation to meet client SLAs. - Provide training on CAM processes, lease interpretation, Yardi functions, and reconciliation logic. - Encourage positivity, team motivation, and a solution-oriented mindset. - Maintain composure and drive results during peak CAM seasons. - Ensure strong and effective communication with internal teams and clients. - Serve as a key link between the leadership team, the delivery team, and the client Process Improvement & Automation - Identify opportunities for process standardization, automation, and efficiency enhancement. - Develop best practices, SOP preparations, SOP improvements, Checklists, templates, and quality benchmarks. - Drive continuous improvement initiatives to reduce processing time and improve accuracy. Client Management - Act as a point of contact for client queries, clarifications, reviews, and status updates. - Participate in review calls, provide insights, and maintain high client satisfaction. - Ensure consistent delivery aligned with client expectations and business goals. Must-Have Skills - Strong proficiency in Yardi Voyager Recovery Pools & CAM Reconciliations. - Experience in Excel-based reconciliations, budgeting, desktop audits/CAM audits. - Ability to manage transactional work at scale while maintaining quality. - Strong problem-solving, analytical, and decision-making skills. - Effective verbal and written communication. Nice-to-Have Skills - Experience with Yardi Breeze, AppFolio Recovery Pools & CAM Reconciliations, or other database (MRI, JDE etc.) - Exposure to workflow automation or VBA/Power Query/BI tools. If you are interested in this opportunity, please send your resume to [Confidential Information]
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