Tech Support

4 weeks ago

Jamnagar India WAVELABS Eternal Sun GmbH Full time

Job Description

Key Responsibilities:

- Deliver high-quality on-site repair and maintenance for complex optoelectronic measurement systems.
- Troubleshoot technical issues and perform diagnostic evaluations to isolate and resolve faults quickly.
- Lead equipment installations and relocations, including commissioning, SAT and system check-out at customer sites.
- Conduct customer training using structured materials and technical manuals.
- Support and manage remote and on-site service activities related to solar simulators across India.
- Coordinate with the WAVELABS headquarters service team in Germany for technical support and repairs.
- Perform failure analysis and implement corrective measures to minimize system downtime.
- Maintain and track consignment stock at the customer site (as needed).
- Document all service activities using internal systems and prepare customer reports in Excel and PowerPoint.
- Ensure continuous learning through manuals, technical journals, and training sessions.

Required Qualifications & Skills:

- Education: Bachelor's degree or Diploma in Electronics, Electrical, Mechatronics, or Renewable Energy Engineering.

Experience:

- Fresh graduates with strong technical aptitude and willingness to learn are welcome.
- Prior internship/academic project/hands-on experience in electronics/solar industry is a plus.

Technical Skills:

- Strong diagnostic and troubleshooting abilities.
- Good understanding of Electrical/Electronic and mechanical components.
- Proficiency in Microsoft Excel for service reporting, data analysis, and logs.
- Proficiency in Microsoft PowerPoint for customer presentations, training decks, and reporting.

Soft Skills:

- Excellent written and verbal communication in English.
- Strong interpersonal and training skills.
- Ability to work independently and in a high-pressure environment.
- Solution-oriented with good time management and prioritization skills.
- Ethical, reliable, and Trust Worthy.

Work Environment:

- Willingness to domestic travel frequently across India.
- Willingness to stationed in remote factory site for long term.
- Availability for on-call support (24/7 during scheduled duty periods).
- Compliance with cleanroom protocols and PPE usage.
- Adherence to customer-specific site rules and safety policies.

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