Asstmgr-banquets

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards Develops and directs team to provide consistent high quality service Communicates performance expectations and trains staff in processes Responsible for managing financial and administrative duties CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the event management food and beverage or related professional area CORE WORK ACTIVITIESSupporting Management of Department Operations and Inventories Manages departmental inventories and assets including par levels and maintenance of equipment Conducts monthly department meetings with the Banquet captains and employees Maintains attendance log for banquet employees Maintains and enforces established sanitation levels Adheres to and reinforces all standards policies and procedures SOPs LSOPs etc Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores Orders supplies for the department e g china glass silver buffet presentations props and other service equipment needs Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs managing the banquet beverage perpetual inventory and requisitioning liquor Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction Schedules banquet service staff to forecast and service standards while maximizing profits Participating in and Leading Banquet Teams Attends and participates in all pertinent meetings Leads shifts and actively participates in the servicing of events Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine and overall event presentation Providing and Ensuring Exceptional Customer Service Sets a positive example for guest relations Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Empowers employees to provide excellent customer service Strives to improve service performance Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges focuses on continuous improvement of guest satisfaction Conducting Human Resources Activities Interviews and hires Banquet captains and employees with appropriate skills Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job Ensures employees understand expectations and parameters Observes service behaviors of employees and provides feedback to individuals Reviews comment cards and guest satisfaction results with employees Participates in the development and implementation of corrective action plans Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law Combining timeless glamour with a vanguard spirit St Regis Hotels Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world Beginning with the debut of The St Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility as well as our signature Butler Service We invite you to explore careers at St Regis In joining St Regis you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you