Tele Caller Executive

2 weeks ago

Ambala HR IN Jobted IN C2 Full time

bout the Company We are a leading player in the PU Foam industry known for innovation and customer satisfaction As part of our growth strategy we are enhancing direct communication with end users like carpenters and also working closely with dealers to ensure smooth business operations and digital adoption via our mobile app No Sales Targets Key Responsibilities Carpenter Outreach Engagement Make outbound calls to carpenters to introduce our PU Foam products and their advantages Build relationships with carpenters understand their requirements and direct them to nearby dealers Record carpenter data accurately in CRM or Excel formats for follow-ups and marketing Dealer Payment Follow-ups Coordinate with existing dealers to follow up on pending payments Provide payment reminders politely and professionally as per credit terms Escalate unresolved cases to the concerned manager or accounts team Mobile App Onboarding Support Educate both carpenters and dealers about the features and benefits of our mobile application Assist users in downloading installing and using the app Collect feedback from users and report issues to the tech support team if needed Daily Reporting Coordination Maintain call logs feedback notes and follow-up schedules Submit daily weekly and monthly reports to the manager Coordinate with sales and marketing teams to share insights and field requirements Key Requirements Qualification 12th Pass or Graduate in any stream Experience 1-3 years in telecalling customer support B2B sales preferred Language Proficiency Hindi must regional language as applicable basic English Tech Savvy Comfortable using mobile apps WhatsApp CRM tools and Excel Communication Strong verbal skills persuasive polite yet assertive Preferred Candidate Traits Experience in building materials hardware furniture or FMCG sector is a plus Prior calling experience with carpenters contractors or retailers is highly desirable Ability to handle objections and maintain positive relationships Job Types Full-time Permanent Pay 9 000 00 - 13 000 00 per month Benefits Cell phone reimbursement Commuter assistance Flexible schedule Internet reimbursement Work Location In person Expected Start Date 01 08 2025

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